Electronic Theses and Dissertations (Masters/MBA)

Permanent URI for this collectionhttps://hdl.handle.net/10539/37942

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    Effects of Covid-19 on the psychological well-being of employees in South Africa
    (University of the Witwatersrand, Johannesburg, 2022) Ashruf, Ahmed; Conradie, Bruce
    On January 30, 2020, the World Health Organization (WHO) declared the Covid-19 virus to be a pandemic (Zanke et al., 2020, p.49). The virus first spread in South Africa when a traveller returned to the country after visiting Italy. To stop the infection from spreading South Africa implemented a national lockdown as per the Disaster Management Act, Regulations: Alert level 5 on the 26th of March 2020. South Africans were only permitted to leave their homes for medical crises, food, and medication (Villani et al., 2021, p.2). Furthermore, universities and schools were shut down whereby some functioned online, intern-regional, and international travel was suspended. During this time, all kinds of meetings were prohibited. Inter-regional travel became feasible six month later, and five months later it was conceivable for those living in various regions to be able to return to their homes (Villani et al., 2021, p.2). However, front line workers were only permitted at the time to attend work while other companies transitioned to remote work
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    An Employee Perspective of Digital Adoption in a South African Bank
    (University of the Witwatersrand, Johannesburg, 2023) Benjamin ,Jeremiah Joseph; Gobind, Jenika
    This qualitative study aims to explore the factors influencing the adoption of digital technology by employees at a South African Bank. Traditional banks are being compelled to transform their ageing technology infrastructure and ways of working in order to remain competitive in the modern economy. This requires significant investment in the development and implementation of digital technology to be used by their employees. The adoption of technology by employees is necessary for banks to achieve their operational efficiency, customer experience, and performance growth objectives
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    Employees’ Perceptions and Attitudes on technological adoption in the banking sector
    (University of the Witswatersrand, Johannesburg, 2023) Carolissen, Ashley; Magida, Ayanda
    The prediction of technology adoption within the financial services, specifically at Absa BankRetail and Business Banking, will help the research study understand the adoption level and aims to make recommendations to the executive c-suite level as to what to do to improve adoption. The study sought to further understand employees’ perceptions and attitudes toward technological adoption and the underlying external factors influencing their behaviour. Examines employees’ perceptions and attitudes toward technological adoption and the underlying external factors influencing it. An online quantitative survey was used to collect data among the retail and Business Banking business unit population. A convenience sampling method was used. The data was analysed using the SPSS statistical tool and the Chi-Square test to evaluate the independent and dependent variables as well as the Kendall Tau C coefficient to measure the ordinal and dependent variables. Based on the three predictors Behavioural Expectancy (BE), Facilitating Conditions (FC) and Behavioural Intention (BI), the hypotheses were tested using a total of n=120 respondents which represent 10% of the population of people working in the Retail and Business Banking business unit. The approach taken was using the Unified Theory of Acceptance and Use of Technology (UTAUT) to conceptualise the predictions. The overall Cronbach reliability test suggests a very strong consistency for Behavioural Expectancy (BE) with an overall alpha of 87%, whilst the results for Facilitating Conditions (FC) were 46% and Behavioural Intention (BI) 49%, indicating a very low consistency. The study indicates that employees are constantly looking for ways to further advance their knowledge and skills. The sense of belonging to something bigger and being part of a learning organisation is evident, and the more intensive technology is used, the easier the adoption.