An Employee Perspective of Digital Adoption in a South African Bank
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Witwatersrand, Johannesburg
Abstract
This qualitative study aims to explore the factors influencing the adoption of digital technology by employees at a South African Bank. Traditional banks are being compelled to transform their ageing technology infrastructure and ways of working in order to remain competitive in the modern economy. This requires significant investment in the development and implementation of digital technology to be used by their employees. The adoption of technology by employees is necessary for banks to achieve their operational efficiency, customer experience, and performance growth objectives
Description
A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023
Keywords
Digital Transformation, Digital Adoption, Change Management, Employees, South Africa, Financial Services, UCTD
Citation
Benjamin ,Jeremiah Joseph . (2023). An Employee Perspective of Digital Adoption in a South African Bank[Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/38931