School of Business Sciences (ETDs)

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A case study investigating the effects of an Entrepreneurial Development Programme on the business sustainability of its beneficiaries’ pre- and post-Covid-19
(University of the Witwatersrand, Johannesburg, 2022) Lobetti, Francesca Maria; Robert, Venter
Entrepreneurship in South Africa is complex and multi-faceted. This statement refers specifically to the operational aspects that are indicative of both economic growth and development. This case study investigated the impact of one hotel group’s entrepreneurial development programme on the businesses of its beneficiaries in South Africa. The impact was examined across three primary themes, these being: economic success, employment generation capabilities and long-term business sustainability on the existing businesses of entrepreneurs who have successfully completed the programme. The value of this study was to determine if this particular entrepreneurial development programme has proved valuable to the beneficiaries in growing and sustaining their businesses and creating employment opportunities. As the hotel group’s entrepreneurial development programme provides the fundamental business operational knowledge to the beneficiaries, one aim of the study was to identify the effect of the Covid-19 pandemic on the businesses of the beneficiaries and what measures were put in place to ensure that the businesses were resilient and survived. To date and in the English literature, the impact of this programme had not been properly investigated. The study followed a mixed methods approach and research data was collected using both questionnaires and interviews. The study population consisted of 49 beneficiaries from the hotel group’s entrepreneurial development programme actively operating in different business sectors who had completed the programme between 2005 and 2018, allowing the 2018 beneficiaries to develop their businesses for a two-year period post completion of the programme. The questionnaire data was analyzed with measures of central tendency and presented with graphs and tables. Interview data was analyzed through content and thematic analysis and was also presented with the use graphs and tables. The information gathered in the interview process provided a degree of context to the questionnaire data, which also allowed for complementary analysis where conclusions were drawn between the two data types. The findings indicate that post completion of the programme, a majority of the businesses were on track to be sustainable with the possibility of business growth and expansion. However, during the Covid-19 pandemic, the same conclusions cannot be drawn. The entrepreneurial development programme will need to refocus their main goals and objectives to be more aligned with businesses in the post Covid-19 environment. The ramifications of the effects that the virus has had on the economy will continue to be present and businesses may need to adapt their operations to the new ‘normal’. These changes are expanded upon in this study and recommendations for the hotel group’s entrepreneurial development programme are discussed
Adoption of Big Data analytics tools by accountants practicing in South Africa
(University of the Witwatersrand, Johannesburg, 2023) Sithole, Bongiwe; Ramsaroop, Neetu
This quantitative research paper investigates what drives accountants practicing in South Africa towards adoption of Big Data Analytics (BDA)tools. The study applies the unified theory of acceptance and use 2 (UTAUT2) model with an added construct namely, perceived threat of professional threat of obsolescence. 57 responds were deemed usable and analysed using SmartPLS and SPSS. Results from the sample suggest that the influence of effort expectancy on behavioural intention (BI) is stronger for younger accountants; social influence on BI is stronger for males; facilitating conditions on BI is stronger for the older group and hedonic motivation on BI is stronger for older males. Unmoderated results show social influence and hedonic motivation as key drivers towards adoptions. The findings of this study contribute theoretically by adding to body of work available on the subject of adoption of BDA tool by SA accountants; and practically by highlighting the importance of developing tools that pleasurable to us
An expository analysis of the consequential loss (business interruption) policy in light of covid-19 and the UK and SA litigation
(University of the Witswatersrand, Johannesburg, 2024) Spentzouris, Penelope; Vivian, Robert William
The consequential loss (CL) usually referred to as the business interruption (BI) policy, although about 120 years old, has, until recently. not been subject to much litigation and therefore has had little benefit of judicial interpretation. On the other hand, it is one of the most complex of non-life policies. Things changed with the Covid pandemic, in that, the BI policy was subject to considerable litigation. About 2 000 cases were filed in the US with the litigation still ongoing at the time of the writing of this dissertation. The South African and UK courts litigated but on a different aspect of the policy, compared to the US. The US litigation involved the main policy whereas the UK and SA involved an extension to the policy. This extension does not form part of the US policies. The UK and SA courts relied largely on general legal principles of interpretation of contracts, applied to insurance contracts, to reach their conclusions. In so doing, the courts in these jurisdictions paid little attention to the context and construction of the BI policy taken as a whole, including the historical reason for its existence. Nor did the courts consider the issue of insurability to any detailed extent. It is also pointed out that the leading text book on this policy does not approach the policy in terms of fundamental principles. This dissertation systematically sets out the history, purpose, structure and interpretation of this policy, restating the policy in terms of its history and purpose. The dissertation sets out the lessons which can be learnt from the Covid-19 litigation. An analysis is made of the main policy and the extensions having regard for the various wordings of the BI policy. Finally, the possibility of developing a BI policy which may respond to a future event of a pandemic is considered
Bancassurance on commercial banks and life insurance in the Southern African Development Community (SADC)
(University of the Witwatersrand, Johannesburg, 2023) Mapena, Thabang; Hoohlo, Mphekeleli
The increase in competition and the scramble for customers in the financial industry has led to the convergence of banking and insurance to form what is known as Bancassurance. Bancassurance, as the name suggests is the distribution of insurance products using bank platforms. Although two parties get into the bancassurance agreement in search of some mutual gains, it comes with unintended consequences which among other things affect the banking efficiency of banks. This study assesses the efficiency changes brought about by Bancassurance in the SADC commercial banks. Using Data Envelopment analysis with the return to scale, an analysis was done on 21 banks with active insurance income on a case and control methodology. The results showed insurance income having no impact on the regional banks’ efficiencies. The income insurance however had an impact on some banks’ returns to scale
Business process management and innovation dynamics in a South African Bank
(University of the Witwatersrand, Johannesburg, 2023) Chang, Kai-Ruin; Mzyece, Mjumo
Innovation has been a topical focus for banks in achieving strategic value through new products development, efficient processes and improved services. Whilstdriving innovation, banks are however faced with barriers such as inertia exerted by legacy systems, unsupportive organisation structures and restrictive mindsets that are too risk avoidant. Thus, how innovation is managed by banks has become critical in overcoming these barriers. Despite business process management (BPM) having an overlapping objective to that of innovation management in achieving efficiency and lowering costs for an organisation, it has developed as a separate discipline to that of innovation management. The purpose of this study is the exploration of integrating BPM principles in innovation management in banks to overcome barriers and provide practical recommendations. The study further aims to contribute to the gap that exists between the body of academic knowledge and what innovation managers are aware of in a South Africa bank context. In this study, data were collected through semi-structured interviews with senior employees within a South African bank. The data were further analysed using a qualitative research method to identify and interpret themes based on interviews with subject matter experts and managers in the South African bank. The study has identified the key layers from the total innovation management paradigm and BPM principles that can enable the innovation performance for a bank and raises further areas that can be explored
Coaching as a practice to develop and support social service professionals in the Gauteng Provincial Government
(University of the Witwatersrand, Johannesburg, 2023) Hartmann, Amanda Marié; Magida, Ayanda
This research explored how Social Service Professionals (SSPs) in the Gauteng Department of Social Development (GDSD) perceive the role of coaching as a practice to develop and support the professionalisation of SSPs in the said department. For this basic qualitative study, semi-structured interviews assisted with data collection from fifteen (15) participants employed as SSPs in GDSD. Key findings are that coaching as a practice is non-existent for SSPs in GDSD and that the critical success factors for coaching in GDSD are no different from that in any other organisation. Most participants supported the contribution that coaching could be a practice to develop and support service professionals. Participants further indicated they would prefer a layered approach to introducing coaching to specific levels of staff in the SSP category. Participants favoured a systematic introduction of coaching to ensure its long-term sustainability and highlighted the organisational and personal hindrances that could impact its adoption and effectiveness as a practice
Determinants of credit risk on residential mortgage loans in South Africa
(University of the Witwatersrand, Johannesburg, 2020) Mbulana, Alikho; Mthanti, Thanti
Residential mortgages are an important asset class for banks as these assets provide the majority of bank’s income. By the nature of issuing loans to customers, this asset class also presents the greatest risk to the banks and as a result, banks need to constantly evaluate and review credit risk in order to ensure dynamic response strategies that curb losses and achieve sustainable profits. This study aims to investigate factors influencing credit risk on residential mortgage loans in South Africa. A regression analysis was conducted to capture the influence of both macroeconomic and bank specific factors on loans that have been in arrears for less than 89 days and on loans that have been in default for more than 90 days; using monthly data from an undisclosed bank over a period of eight years, 2010 to 2018. The results show that Housing Price Index, Unemployment, Household Disposable Income, Bank’s Capitalization and Operational Efficiency are the only significant determinants for non-performing residential mortgage loans that are less than 89 days. Credit Quality, Inflation, Unemployment, Household Disposable Income, Bank’s Capitalization, Operational Efficiency and are the main determinants of the non-performing residential mortgage loans greater than 90 days
Exploring factors which influence effective use of robotic process automation for business continuity in a South African bank
(University of the Witswatersrand, Johannesburg, 2023-12-30) Phage, Mafutsana Keitumetse; Mayayise, Thembekile
Technology advancement improves the organisation's operations while exposing them to risks and disruptions that require mitigation. Business continuity enables organisations to maintain the continuity of critical business operations during disruption. Banks adopt Robotic Process Automation (RPA) to achieve operational efficiency by automating repetitive and high-volume processes. South African banks are rapidly adopting RPA to streamline efficiency, maintain business continuity, and reduce operational costs to improve customer service. While many studies about RPA and business continuity exist, research on integrating these concepts is limited. This research explores determinants influencing RPA use for business continuity. It adopts an interpretivist paradigm combined with the Technology-Organisation-Environment (TOE) and Task-Technology Fit (TTF) framework as a theoretical lens. This theoretical lens proposes a TOE-TTF framework to explore factors affecting RPA use for business continuity. An exploratory research design applying a case study strategy and a purposive sample of ten participants was used in this study. Research data was collected in a South African bank using a semi-structured interview strategy. The results posit that critical TOE components are technological context (i.e., RPA process selection, compatibility, RPA stability and availability, and RPA monitoring, support, and stability), organisational standpoint (i.e., collaboration amongst stakeholders, top management support and business-led initiative) and environmental context (i.e., customer satisfaction, competition pressure, and regulatory requirements) substantially impacted RPA use for business continuity. Also, bank's legacy systems strongly influence RPA use for business continuity. TTF theory factors, namely task, fit, utilisation, and performance factors, influenced RPA use for business continuity. This research provides a unique contribution as it integrates RPA and business continuity notions with the TOE-TTF framework viewpoint in a South African bank advancing the IS discipline. The results provide practitioners and researchers with a better understanding and identify critical factors organisations can be considered when using RPA for business continuity in banking. South African banks could illustrate beneficial insights when facing more competition and evolving customer needs and requirements. The research findings could be used for other technologies that are intended to be used for business continuity in different sectors.
Factors affecting the adoption of business intelligence solutions in a public sector organisation
(University of the Witwatersrand, Johannesburg, 2023) Tshehla, Modiketse
Business Intelligence Solutions (BIS) continue to play a significant role in organisations and businesses in today’s information age. The adoption of BIS enables an organisation to gain a competitive advantage, generate accurate and faster data reporting, improve customer service, and increase revenue. The benefits of BIS have been realised in private sector organisations. However, the South African public sector is yet to release the benefits of adopting business intelligence solutions. The factors that affect the adoption of business intelligence solutions in a South African public sector organisation have not been fully investigated. This study explores factors that division managers perceive to be salient in influencing the adoption of a visualisation and data exploration BIS available in a public sector organisation in South Africa. The study was underpinned by Tomatzky and Fleischer’s Technology Organisation Environment (TOE) framework which was applied previously in the adoption of information system (IS) at the organisation level.The framework provided the lens from which adoption was studied by considering influences from the technological context, the organisational context and the environmental context. The following main research question guiding the study was addressed: What aspects of the visualisation and data exploration BIS are perceived to influence the adoption of the BIS in the public sector organisation. The organisation in the study provides training and development to public sector employees of the South African government. The study interviewed 10 senior managers with at least three years’ experience in the organisation. It was found that expected benefits from the technology and its compatibility are important for the adoption of BIS. Within the public sector organisation studied, stakeholder engagement; organisational culture; and available financial resources were also found to be important and supported by the literature. While service provider support was found to be crucial in the BIS adoption from the environmental context, the size of the organisation and the government regulations were found not to be influential in the adoption of BIS in a public sector organisation. The stimulation of employee interest and the importance of data quality were discovered to be the most important reasons the BIS was adopted. This research contributed to the improvement of theory by extending IS literature on BIS adoption and by testing the TOE theoretical framework in the South African public sector context. This study adds to the body of knowledge by extending the use of the TOE framework as a suitable tool for the study of BIS adoption. Furthermore, the study contributed by uncovering factors that influence the adoption of BIS in the South African public sector context. The results may help the South African and other countries’ public sector organisations to become more aware of the factors that influence the adoption of BIS. Practitioners and managers could be better prepared and minimise the BIS adoption risks by considering these factors
Factors affecting the adoption of online share trading in South Africa
(2022) Matsena, Tshwantsho J
This research study aims to explore the adoption of online share trading in South Africa. Online share trading is a function of stock market participation, through a technology-based platform. The platform can be offered by traditional stockbrokers or by financial technology-based service providers.
Organisational culture, values and performance in multinational companies in Mauritius
(University of the Witwatersrand, Johannesburg, 2022) Ramhit, Ketan Sharma; Callagha, Chris
The national identity of Mauritius is built on its distinctive culture, history, and beliefs, which inform how people see the world. Multinational companies (MNCs) have beenattracted to Mauritius due to its role as an economic hub and proximity to African continental markets. In a globalised context, organisations increasingly need to understand what drives employee behaviour and the relationships between the individual values of their staff and their individual performance. This study investigates how individual values affect Mauritius Multinational Companies (MNCs) employee performance. It draws from the Global Leadership and Organisational Behaviour Effectiveness (GLOBE) organisational culture theory as well as Hofstede’s cultural values theory to understand relationships between organisational cultural values and employee performance. While Schwartz's theory acknowledges the influence of biological needs and social contexts on an individual's value priorities, it presents a more comprehensive approach byemphasising the psychological aspect of values. His theory recognises that an individual's biological needs and social environment can significantly impact their value system and subsequent choices. First, a modified grounded theory methodology was used in Stage 1 to conduct in-depth interviews with MNC managers utilising census sampling. Data analysis employed theoretical coding and constant mapping to derive a theoretical model of the relationships between individual values and individual performance. Through a process of exploring and explaining data, the theoretical framework emerged. Once the theoretical propositions were established, a model was derived from them and further strengthened by the relevant literature. Once the initial codes were established in the first step of qualitative analysis, the second step involved connecting these codes to concepts and themes. The step was accomplished by utilising a modified version of the Gioia approach. The Gioia approach employs a schematic representation to assess qualitative data and construct a visual data structure. A comprehensive theoretical model was constructed by deriving theoretical propositions and supplementing them with relevant literature. The values that emerged from the qualitative study aligned with Schwartz's value dimensions. In Stage 2, a quantitative ii survey was used to gather information from MNCs. Schwartz’s values dimensions were tested as to their relationships with employee performance. The model was tested using confirmatory factor analysis and structural equation modelling. Schwartz's higher-order values were found to significantly predict individual performance. These, together with work attitudes, motivation, and the work environment were found to be significant predictors of individual performance. Theory predicting moderating relationships of age, gender, and educational attainment on the relationships between individual values and individual performance was also tested, but no evidence of their moderating effects was found. Two models were assessed - one individual performance as the dependent variable, while the other used intention-to-quit. The model using individual performance displayed acceptable fit indices, but the one using intention-to-quit did not satisfy the requirements for model fit. In conclusion, this study highlights the critical role that individual values play in determining individual performance inside Mauritius MNCs, offering insightful information for businesses doing business there
Perceptions of human resource practitioners on the value of electronic human resource management: the case of Tshwane metropolitan municipality
(University of the Witwatersrand, Johannesburg, 2023-01) Gwala, Zakhele H.; Nkomo, Emmanuel; Mazingi, Aretha
The current study was conceptualised to extract the views of the human resource practitioners in Tshwane Metropolitan Municipality about the effects of e-HRM on their individual performance. The nature of the research inquiry was to establish whether the introduction of e-HRM in the Tshwane Metropolitan Municipality resulted in an increased efficiency in business operations and enhanced employee performance. The concept of e-HRM (also known as paperless HRM or green HRM) encompasses the use of paperless systems in all HR occupations such as training, performance management and recruitment. One of the key benefits of e-HRM is to build a viable, globally friendly and competitive advantage through worker commitment (Fındıklı and Bayarçelik, 2015). The study applied a qualitative exploratory research design. It was not the intention of the study to generalise the findings to the study population. Semi-structured interviews were used to collect data from ten (10) respondents. Thematic coding analysis technique was used to analyse qualitative data that was extracted from the respondents. An ethical protocol was utilised to ensure that respondents were not subjected to any form of harm. The technology acceptance theory was used to underpin the current study. This theory describes how consumers adopt and use technology. A theoretical framework is the fundamental aspect of the research project since it serves as the base upon which all knowledge is constructed and is consistent with the research problem and purpose statement of the study (Kivunja, 2018). The study discovered that human resource practitioners had a positive attitude towards the introduction of e-HRM. Respondents to the study claimed that the introduction of e-HRM enhanced the operational capacity of the municipality. Other respondents were sceptical about the introduction of e-HRM. These respondents feared that e-HRM would cause them to lose their jobs in the long run. Load shedding was identified as the key factor in hampering the smooth utilisation of e-HRM
The influence of a complementary system of industry 4.0 capabilities on the performance of South African financial services firms
(University of the Witwatersrand, Johannesburg, 2023) Ramadeen, Jeeth; Ramsaroop, Neetu
In this study, the relationships between Industry 4.0 (I4.0) complementary capability and performance outcomes were examined by utilising the resource-based view (RBV) of the firm. To achieve this, a conceptual framework was developed and tested, with a focus on eight specific I4.0 capabilities: Digitalisation, Integration, Decentralisation, Virtualisation, Real-time capability, Modularity, Service Orientation, and Human Resources. A relational cross- sectional survey examined how I4.0 complementary capability affects firm performance outcomes. The study employed a positivist perspective and utilised deductive reasoning to measure these effects. Data was gathered via structured questionnaire from 73 business and IT decision-makers within South Africa. The study employed correlation and multiple regression techniques to analyse the statistical relationship between I4.0 complementary capability and performance outcomes. The study's results indicate that adopting I4.0 complementary capability has a positive effect on firm performance. This suggests that businesses that implement I4.0 complementary capability are more likely to experience improved performance outcomes. The study found that digitalisation is a consistent and significant contributor to firm performance and that when combined with virtualisation, it has a positive and significant effect. However, there was no statistically significant relationship between I4.0 complementary capability and Innovation Capability. Nevertheless, digitalisation alone showed a strong positive and statistically significant relationship with innovation capability. Lastly, the study found no statistical significance in the relationship between I4.0 complementary capability and Value Outcomes. Digitalisation, on the other hand, was found to be a consistent and significant contributor to value outcomes, and when combined with virtualisation, it also had a positive and significant effect. The research study provides a unique contribution by utilizing the resource-based view of the firm to establish a connection between I4.0 complementary capabilities and performance outcomes within Financial Services. The study's results offer valuable insights for researchers and organisations seeking to understand which I4.0 capabilities are most significant and how they can enhance a firm ability to achieve performance outcomes. The financial services industry is showing a strong interest in understanding the potential benefits of I4.0. This research provides insight into the relationship between an I4.0 complementary capability and firm performance outcomes, which can help practitioners prioritize their efforts to develop such a capability and determine the most important underlying I4.0 capabilities. By identifying the most critical I4.0 capabilities and their impact on firm performance, practitioners can focus their resources on implementing effective interventions that can improve their overall performance outcomes.
The Role of Leadership in the Implementation of Strategic Projects in a Commercial Bank in South Africa
(University of the Witwatersrand, Johannesburg, 2021) Mutshinya, Phathutshedzo; Wotela, Kambidima; Matshabaphala , Johnny
This research highlighted the role of leadership in the delivery of strategic projects in a commercial bank setting. The research followed a quantitative research strategy whereby a sample of a commercial bank was approached to gather their insights and perceptions of the leadership role in the implementation of strategic projects. The views of commercial bank employees were analyzed to identify gaps that existed in the leadership behaviours and traits currently adopted in the banks. Findings from this research confirmed that there are indeed gaps in the leadership role that leave room for improvement for a more successful outcome of the strategic project implementation. The study highlighted that leaders in a commercial bank should lean towards agility to guide and support towards a more successfully implementation of strategic projects
The use of Self-service Technologies (interactive screens) in enhancing the shopping experience in selected South African shopping malls: a consumer/shopper perspective
(University of the Witwatersrand, Johannesburg, 2024) Uta, Lloyd; Klopper, H. D.; Duh, H.
With the South African consumer market continuously evolving, it is imperative for shopping- mall owners to create more innovative shopping ways to satisfy the needs of the 21st century South African consumers. One of the innovative ways is to provide the use of self-service technologies (SSTs), which reportedly provides consumers positive cognitive, affective, and sensory customer experience benefits. Using SSTs in banks, shopping malls, hotels and other business environments have become a trend as customers do not only enjoy fresh and actionable experiences, they also get service quality, efficiency and entertainment that can be better and consistent than the human services. Despite these benefits, emerging markets such as India and South Africa respectively are slow to adopt SSTs, especially in the shopping mall environment. This study integrated relevant elements of technology acceptance model, diffusion of innovation theory, theory of planned behaviour and the flow theory to examine SST site factors (i.e., user interface, aesthetics and authenticity), the technology-related factors (i.e., relative advantage, complexity, perceived ease of use[PEOU], perceived usefulness [PU]) and consumer factors (i.e., subjective norms, perceived behavioural control, enjoyment and concentration) driving attitudes and behavioural intentions to use SSTs at some selected shopping malls in Johannesburg. The mediating roles of PU, PEOU and attitudes were also tested. Based on proximity to the researcher’s resident and malls similarities in size, ranking, and social class (i.e., middle and higher income) and socio-economic profiles of shoppers, the researcher selected three contemporary shopping malls which have been identified as super regional centres. These malls were Mall of Africa, Rosebank and Sandton City malls. Additionally, the malls have installed SSTs like information kiosks or interactive screens. A quantitative research study was conducted with data collected successfully from 260 respondents and analysed using structural equation modelling with Smart PLS. Sobel’s test was used to test mediation. Findings revealed that user-interface and aesthetics and authenticity positively impacted PU and PEOU. The PU and PEOU with relative advantage drove attitudes to adopt SSTs, which with perceived control, subjective norm and enjoyment were positive and significant drivers of behavioural intention to use SSTs. The mediating effects of PU, PEOU and attitudes were significant. Managerially, drivers of shoppers’ attitudes and intentions to adopt SSTS are exposed. Theoretically, the study’s integrated model enriches the explanation of the acceptance of a technology, that is SST, especially in emerging market and multicultural context
Total reward preferences: A quantitative empirical study of employee retention and attraction in SMMEs in South Africa
(University of the Witwatersrand, Johannesburg, 2023-06) Mashele, Masingita; Coldwell, David
Background: Compensation is a key factor in the attraction and retention of talent by the organisation. The reward or compensation that people receive in return for the work they perform within an organisation may consist of both monetary and non-monetary components. Understanding the rewards that specific employees prefer could help eliminate the costs associated with inappropriately designed rewards strategies. Aim: To understand how Total Rewards programmes contribute towards attracting and retaining diverse types of employees; the research study aims to establish the differences in employees’ reward preferences and inclination to prefer Total Rewards Systems. The research study focuses specifically on employees within the SMME (Small, Medium, and Micro Enterprises) sector. Methodology: The research study uses quantitative methods of collecting and analysing data. Quantitative research presents data collected numerically and enables the research to identify trends in the phenomena being studied. Contribution: The research study’s intention is to add to the knowledge of successful reward practices and strategies that reflect the ways in which organisations attract and retain employees across the SMME sector. The research seeks to contribute towards the knowledge, capabilities, and effectiveness of the HR function to drive the knowledge that can inform better reward practices within the SMME sector. Results: The results obtained indicate that a significant positive relationship exists between SMME employees’ preferences for specific rewards and their perception of the attractiveness of Total Rewards Systems which are related to their intention to either stay or leave their employer within the SMME sector
Working from Home: Impact of COVID-19 on Employee Motivation and Job Satisfaction among Non-Academic Staff at a Public University in South Africa
(University of the Witwatersrand, Johannesburg, 2023-02) Miruka, Dorothy; Mazingi, Aretha
This study explores the motivation and job satisfaction of the non-academic staff at a public institution of higher education in South Africa during the pandemic. This study investigates the motivation and job satisfaction of the non-academic staff at a public institution of higher education in South Africa during the pandemic. The pandemic brought challenges to society forcing various practices from work to travelling and daily responsibilities. This resulted in both employers and employees seeking alternative work arrangements. This research is on the impact of COVID-19 on employee motivation and job satisfaction on employees while they were working from home (WFH). Utilizing a quantitative research design, the study used a survey research methodology. Primary data was collected from 354 non-academic employees, using a 7 Likert questionnaire. The quantitative data results were analyzed using R studio (version 3.6.3). Multiple linear regression was carried out, data findings were then discussed presenting the results using and graphs. From the empirical results, the research found that there is a correlation between motivation and job satisfaction. These results indicate that there are correlations of sets of relationships between WFH, motivation, job satisfaction, and technological skills

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Browsing School of Business Sciences (ETDs) by SDG "SDG-8: Decent work and economic growth"

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