Challenges Encountered in Reaching Digital Maturity by Road Freight Logistics Service Providers (RFLSPs) in Gauteng province

Abstract

This research intends to evaluate the state of digital maturity among road freight logistics service providers (RFLSPs) in Gauteng, investigating challenges related to digital infrastructure, skills and knowledge, and technology adoption. The study employs a qualitative method approach by conducting interviews with experienced industry leaders. Findings reveal a remarkable commitment to progress, with a strategic focus on continuous development and knowledge empowerment. However, challenges include client resistance, financial disparities, and infrastructure issues, showcasing the complexities in the industry's digital transformation journey. Practical implications involve the need for comprehensive strategies, including client engagement, addressing financial gaps, and strengthen digital infrastructure. The study contributes to the field by providing insightful information about the challenges and opportunities specific to RFLSPs in Gauteng, offering valuable guidance for industry stakeholders navigating digital maturity.