Effective use of payment gateways by travel and tourism SMEs in Gauteng

Abstract

This study aimed to determine the effective use of payment gateways by travel and tourism Small and Medium Enterprises and to design a framework that will inform the effective use of payment gateways in Gauteng, South Africa. This study was a survey in design and followed a positivism paradigm utilizing a quantitative approach, and was underpinned by the Technology, Organisation, Environment model. The study used a sample of 297 participants randomly selected from the travel and tourism in Gauteng province. The study's findings show that, with the exception of technology characteristics and environmental factors, all other constructs positively contribute to the overall prediction of the model. The study recommends that SMEs in the travel and tourism sector in South Africa embrace and make use of the proposed framework to reap the rewards offered by payment gateways.