Faculty of Commerce, Law and Management (ETDs)

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Subject: search.filters.subject.Change Management

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    An exploration into change management perceptions and approaches of two provincial government departments
    (University of the Witwatersrand, Johannesburg, 2023) Ndlovu, Zibusiso Khethiwe; Hobden, Christine
    Change in the South African public sector is unavoidable due to the turbulent political and economic climate and developing technologies presented to us by the 4th industrial revolution. It is widely acknowledged that organizational change is often plagued by failure, however, this study argues that contextual organisational dimensions such as deep structures and change ownership are frequently overlooked in public sector change management discussions. This prompted a qualitative case study between two Gauteng Provincial Government departments. This design enabled an in-depth exploration of approaches to change management in the two different departments to gain a better understanding of change management approaches within the GPG. Data was collected from recorded 30–60-minute semi-structured interviews with 12 key informants (senior, middle, and junior management staff in the respective provincial departments) identified through purposive criterion & snowball sampling. Interviews were transcribed identifying emerging themes and codes aligned to answering the research questions. Additionally, a desktop review of academic literature, departmental documents, and reports was undertaken to gain deeper contextual understanding and perspective of the GPG change management landscape. The study results revealed that the nature of change is characterised by a lack of ownership and poor reinforcement of change in the GPG. Furthermore, that communication within GPG exists, however, it doesn’t always filter down to the lowest employees
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    The Role of Artificial Intelligence in Change Management within Organisations in Johannesburg
    (University of the Witwatersrand, Johannesburg, 2022) Manamela, Mamaphala Meriam; Gobind, Jenika
    Organisations are changing their work to align with the Fourth Industrial Revolution (4IR). Customers’ needs have adjusted to conform to ever-changing technologies. These pressure organisations to implement technology alterations simultaneously to ensure transformation within the organisations and keep their existing customers. Moreover, technological changes require organisations to refocus their strategies and assess the capacity of Change Management to support the 4IR amid challenges brought by the change. Currently, no technologies have been instituted to implement Change Management activities. Presently, Change Management processes are not digitally implemented within organisations. instead, they are implemented manually. This leads to a lack of performance in Change Management and an inability to evaluate successes and failures. Artificial Intelligence (AI), as a proposed technology to digitalise Change Management activities, will ensure the proper Change Management impact through the data flow, ensure the data is accurate and reliable, and improve performance. This study explored the role of AI in implementing Change Management within organisations in Johannesburg. It considers how AI can be utilised in Change Management activities, such as ensuring governance and planning of Change Management activities using the relevant data to predict the impact, communicate, and converse with stakeholders through AI technologies. Furthermore, learning and development, automatic problem solving, and speech recognition be used to implement Change Management. This research was conducted with the intention of comprehending participants’ experience, knowledge and involvement in Change Management. A triangulated qualitative research design was followed to gather data from sources that included nine one- on-one interviews and five participants for the first focus group session, seven participants for the second focus group session, and five participants for the third focus session. The participants, coming from different levels and positions, included executive management, senior management, change managers and Change Management specialists, and were interviewed using MS Teams or face-
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    An Employee Perspective of Digital Adoption in a South African Bank
    (University of the Witwatersrand, Johannesburg, 2023) Benjamin ,Jeremiah Joseph; Gobind, Jenika
    This qualitative study aims to explore the factors influencing the adoption of digital technology by employees at a South African Bank. Traditional banks are being compelled to transform their ageing technology infrastructure and ways of working in order to remain competitive in the modern economy. This requires significant investment in the development and implementation of digital technology to be used by their employees. The adoption of technology by employees is necessary for banks to achieve their operational efficiency, customer experience, and performance growth objectives