The Role of Artificial Intelligence in Change Management within Organisations in Johannesburg
Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Witwatersrand, Johannesburg
Abstract
Organisations are changing their work to align with the Fourth Industrial Revolution (4IR). Customers’ needs have adjusted to conform to ever-changing
technologies. These pressure organisations to implement technology alterations simultaneously to ensure transformation within the organisations and keep their existing customers. Moreover, technological changes require organisations to refocus their strategies and assess the capacity of Change Management to support the 4IR amid challenges brought by the change. Currently, no technologies have been instituted to implement Change Management activities. Presently, Change Management processes are not digitally implemented within organisations. instead, they are implemented manually. This leads to a lack of performance in Change Management and an inability to evaluate successes and failures. Artificial Intelligence (AI), as a proposed technology to digitalise Change Management activities, will ensure the proper Change Management impact through the data flow, ensure the data is accurate and reliable, and improve performance. This study explored the role of AI in implementing Change Management within organisations in Johannesburg. It considers how AI can be utilised in Change Management activities, such as ensuring governance and planning of Change Management activities using the relevant data to predict the impact, communicate, and converse with stakeholders through AI technologies. Furthermore, learning and development, automatic problem solving, and speech recognition be used to implement Change Management. This research was conducted with the intention of comprehending participants’ experience, knowledge and involvement in Change Management. A triangulated qualitative research design was followed to gather data from sources that included nine one- on-one interviews and five participants for the first focus group session, seven participants for the second focus group session, and five participants for the third focus session. The participants, coming from different levels and positions, included executive management, senior management, change managers and Change Management specialists, and were interviewed using MS Teams or face-
Description
A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2022
Keywords
Artificial Intelligence, Change Management, Fourth Industrial Revolution, Leadership, Stakeholder Management, Communication Management, Change Resilience, Organisational Culture, UCTD
Citation
Manamela, Mamaphala Meriam. (2022). The Role of Artificial Intelligence in Change Management within Organisations in Johannesburgs [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/38993