Electronic Theses and Dissertations (Masters/MBA)

Permanent URI for this collectionhttps://hdl.handle.net/10539/37942

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Subject: search.filters.subject.Digital Adoption

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Now showing 1 - 5 of 5
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    The adoption of digital technologies in public schools in South Africa
    (University of the Witwatersrand, Johannesburg, 2024) Mafikeng, Regomoditse Joey; Magida, Ayanda
    Adopting digital technology in public schools is an important part of modern education systems. This is especially true in South Africa, where access to technology can greatly affect learning outcomes and chances. This qualitative study examines how digital tools are used in South African public schools. Its goal is to find out how complicated this process is and what effects it has on how teachers and students learn. The study looks at key themes like digital infrastructure availability, training and support mechanisms, educational implications, and contextual factors affecting adoption. It does this by using thematic analysis of interviews with School Principals. The results show a complex picture with chances and problems, such as problems with bad infrastructure and insufficient resources. The study shows how important it is to fix systemic problems and create a helpful environment so South African public schools can adopt technology successfully. In the end, South African public schools can better prepare students for the digital age's needs and ensure that everyone has equal access to a good education by using digital tools well
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    Chat banking adoption by retail banking clients in South Africa
    (University of the Witwatersrand, Johannesburg, 2022) Ndamase, Simpiwe Dobela; Ruhode, Ephias
    Digital banking has been growing rapidly and many institutions are introducing different convenient option to process financial transactions. Retail banking clients have a number of banking channels offered by banks. Chat Banking is one of the ‘new’ channels in retail banking and is an effective and convenient way to conduct banking transactions. This study helps discover why clients are slow in adopting to Chat banking and also analyses customer behaviour in order to understand how banks can grow the channel and the clients perception to the channel. Research method used is qualitative and results were gathered using an online survey. 342 respondents replied to the survey which resulted in receiving great insight on the study. Insights highlight how clients use multiple channels and are more aligned to use one of the traditional digital channels rather than recently introduced channels like chat banking. Clients who completed the survey seem to be satisfied with mobile application. One important benefit about Chat Banking is that it uses low bandwidth which is cost effective for most South Africans, as a high percentage live in poverty. Respondents who completed the survey are not impacted by infrastructure and do not live in areas like townships or rural. Chat Banking will work best with the low LSM and unbanked market
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    An exploratory study on digital payments on B2B vehicle fleet expenses: A South African perspective
    (University of the Witwatersrand, Johannesburg, 2023) Thomas, Justin Nicholas
    Managing vehicle fleet expenses is crucial for businesses worldwide, as they significantly impact profitability. In this research study, we investigate the realm of digital fleet payments, covering aspects of fleet management and digital payment adoption. Our findings shed light on the prevailing practices and provide valuable insights to enhance existing research. Fleet expenses, including fuel, tolls, and repairs, rank among the top costs for companies, often comprising up to 60% of operational expenditure. Effective fleet management is vital to control costs and maximise profitability. While transport-focused businesses typically have dedicated fleet management resources, non-transport-focused companies often rely on outsourcing fleet solutions. These solutions encompass various services beyond telematics devices, assisting in cost control, driver management, and vehicle performance optimisation. Key players in the industry include banking institutions, insurance companies, telematics providers, vehicle manufacturers, oil companies, and data analytics firms. Fuel and repair costs alone constitute 35% of the total cost of owning a vehicle fleet, making cost management a crucial aspect of remaining competitive. For many businesses, fleet-related expenses, such as fuel, tolls, and maintenance, account for approximately 50% of operational costs. Ensuring comprehensive cost visibility and appropriate management has become an imperative business goal. To conduct this research, we conducted a qualitative study using semi-structured interviews with a sample group of eight participants, consisting of CEOs, executives, senior managers, and industry experts in digital fleet payments in South Africa. Our findings revealed that fleet cards, still utilising magstripe technology, are the primary digital payment mechanism businesses in South Africa employ. However, the market is evolving with the emergence of safer options, such as contactless payments and EMV (encrypted chip and pin). Digital fleet payment solutions offer numerous advantages, including simplicity, spending control, billing consolidation, and fuel and maintenance information access. However, obstacles like the outdated three-party paradigm, limited international transaction utility, and credit restrictions for Small, Medium and Micro Enterprises (SMMEs) hinder the adoption of digital fleet management systems. Security concerns, including fraud and fuel theft, also pose iii challenges. Despite these obstacles, digital fleet payments have shown the potential to enhance B2B fleet management through improved efficiency, cost reduction, and innovative solution
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    The factors influencing the adoption and sustainability of digital technologies by healthcare providers in South Africa
    (University of the Witwatersrand, Johannesburg, 2023-04) Mhlauli, Luyanda; Magida, Ayanda
    Healthcare has become the most rapidly growing sector in developing and developed countries due to it being a constitutional right and its importance in maintaining the lives of citizens in South Africa. Evidence shows that the quality and access to health care in South Africa face several challenges which date back to the history of the country and the increasing burden of disease. Despite several initiatives and interventions that have been implemented, the state of the healthcare system continues to deteriorate. The effect of rapid technology change has resulted in the emergence of digital health technologies which aim to transform the industry by reducing costs, improving efficiencies, introducing new players in the healthcare value chain and empowering patient and healthcare players with information that enables improved health outcomes. Despite, recognising the benefits of digital health technologies to address the challenges that the sector experience, the successful implementation of these solutions has been limited. The purpose of this study is to understand the factors influencing the intended adoption and sustainability of digital transformation technologies in the South African Healthcare sector. The factors influencing the intended adoption and sustainability of digital technologies are uncovered by understanding the critical factors experienced by various stakeholders in the South African healthcare sector value chain which include the implementation, funding, technology partnerships, technology development, governance, research, healthcare provision, and usage of healthcare services when adopting digital health technologies The findings revealed that several digital health technologies have been implemented across South Africa, however, the focus of technologies has been on the smaller populated private sector. Data also showed that the implementations spanned across the common solutions of mHeatlh, eHealth, and telemedicine and are underpinned by AI, ML, Big Data and predictive analytics. However, the anticipated benefits are not being realised by the greater South Africa to improve health outcomes and improve the access and quality of healthcare
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    An Employee Perspective of Digital Adoption in a South African Bank
    (University of the Witwatersrand, Johannesburg, 2023) Benjamin ,Jeremiah Joseph; Gobind, Jenika
    This qualitative study aims to explore the factors influencing the adoption of digital technology by employees at a South African Bank. Traditional banks are being compelled to transform their ageing technology infrastructure and ways of working in order to remain competitive in the modern economy. This requires significant investment in the development and implementation of digital technology to be used by their employees. The adoption of technology by employees is necessary for banks to achieve their operational efficiency, customer experience, and performance growth objectives