School of Literature, Language and Media (ETDs)

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Browsing School of Literature, Language and Media (ETDs) by SDG "SDG-9: Industry, innovation and infrastructure"

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    Adoption and use of internet of things and the implications for adaptive regulation
    (University of the Witwatersrand, Johannesburg, 2024-03) Jarvis, Boipelo; Ntlatlapa, Ntsibane
    Internet of Things (IoT) is evolving, developing and finding use in many industries where it is mainly used for automating, controlling, tracking and monitoring of different assets and processes, and also to digitalise and optimise business processes. One of IoT’s main characteristics is the interconnection of physical and virtual objects, the involvement of various stakeholders and the vast amount of data that is collected, communicated, stored and analysed in its ecosystem. IoT is projected to continue on its tremendous growth path for years to come, and to also permeate many more industries. However, IoT has inherent challenges of security and privacy due to its characteristics and therefore requires relevant regulation so as to address the challenges related to it and enable its continued growth, adoption and use. The study explored the adoption and use of IoT in South Africa, looked into security and privacy challenges for IoT and ways to address them, ways in which current regulatory approaches are affecting IoT and how regulation that is relevant to IoT can be developed. The researcher followed a qualitative research approach, collected data from participants through in-depth interviews and employed thematic analysis to discover themes from data that was collected. The study’s findings are categorised according to three themes that emerged from the literature review namely: adoption and use of IoT, security and privacy challenges for IoT and ways to develop adaptive regulation for IoT. The Socio Technical Systems (STS) framework was a theoretical lens that was used to analyse data by mapping the study’s findings against STS components to explore the social and technical aspects of IoT. To define and understand the relationship between the social and technical subsystems of STS, an interaction between the elements of these two subsystems namely technology, tasks, structure and people was done. Under the technical subsystem, the findings brought to light the challenge that interoperability, security and privacy has on the adoption and use of IoT and the activities that enable the adoption and use of IoT. The findings under the social subsystem highlighted regulatory measures that are required to enable the adoption and use of IoT, regulatory ways to address the challenges of security and privacy as well as the need for IoT stakeholders to work collaboratively to encourage the growth, adoption and use of IoT and to address challenges related to it. The interaction of the STS elements identified collaborations and collaborative mechanisms as ways to address the challenges of IoT and develop regulation that is adaptive to its development. Based on the researcher’s analysis IoT requires a collaborative approach to address the challenges that its development, adoption and use are confronted with and to also develop regulation that is relevant and encouraging of its adoption and use.
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    Socio-technical factors impacting youth perspectives on digital transformation in resource-constrained environments: A study of Diepsloot youth
    (University of the Witwatersrand, Johannesburg, 2023-06) Matanda, Lorraine; Ochara, Nixon Muganda; Abrahams, Lucienne
    There has been a proliferation of tech hubs in Africa, with more than 80 in South Africa, forming a foundation for more inclusive digital innovation. However, we do not sufficiently understand the relationships between tech hubs, digital inclusiveness and poverty. This study explores the sociotechnical factors influencing access and use of the Internet to achieve social inclusion in resource-constrained environments. The literature reviewed focused on social influences on digital adoption, tech hub infrastructure, digital skills, and trends in Information Communication Technologies (ICT) policies. The study’s findings are categorised into themes using the sociotechnical systems (STS) theoretical framework. Each of the seven STS theoretical components (goals, culture, people, processes, infrastructure, technology and environment) were used as a lens to explore the social and technical factors that influence the perspectives of the youth on digital transformation. These themes were then mapped to the four dimensions of the research questions (social influence of digital adoption, institutional infrastructure for access, digital skills, and ICT policies for digital enablement) to highlight key findings and interpretations of the study. Under social influences, the youth demonstrated resilience driven by a need to improve their standard of living in a challenging environment. The institutional infrastructure, designed to support youth to access digital technologies, is constrained by a lack of resources. Tech hubs are using creative ways with the limited resources to cater to all their patrons, although there is room for improvement. In terms of digital skills, four youth profiles are highlighted to demonstrate a solid existence of digital skills and pursuit of tangible outcomes among the youth. In addition, the youth want to pursue entrepreneurship, meaning that tech hubs can potentially become mass training centres for digital entrepreneurship. Finally, a review of ICT policies revealed a chasm between the ICT policy objectives and activities on the ground, pointing to a lack of implementation and monitoring of ICT policies. Acting as a platform for digital foundations, tech hubs in marginalised environments must engage policymakers and reinforce their role in digital empowerment to influence policy development. This research is located in the qualitative interpretivist paradigm. A total of 21 in-depth interviews were conducted with 18 youth, with an equal representation of male and female, and three tech hub managers. Based on the researcher's analysis, access to the Internet offers the resilient youth a view into "a new world" that make them feel they can achieve anything they want. The high literacy level among the youth puts them in good stead for digital upskilling, and they are motivated to participate in the digital economy. However, ICT policy objectives concerning universal access look good on paper, but in reality, poor people are still offline. They are still excluded.