Impediments to the Adoption of Business Process Automation (BPA) in a South African Investment Bank
| dc.contributor.author | Malope, Matete Elias | |
| dc.contributor.supervisor | Latridis, Goerge | |
| dc.date.accessioned | 2024-09-05T07:04:28Z | |
| dc.date.available | 2024-09-05T07:04:28Z | |
| dc.date.issued | 2023 | |
| dc.description | A research report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration (MBA) to the Faculty of Commerce, Law and Management, Wist Business School, University of the Witwatersrand, Johannesburg, 2023 | |
| dc.description.abstract | This research study aimed to investigate factors that impede the adoption of automation in business processes in the South African investment bank situated in Johannesburg. The study was grounded by the theory of constraints (TOC) to address the research questions and objectives. The qualitative research study employed the interpretivism philosophical orientation to develop an understanding of participants’ dynamic responsibilities and understand how individuals construct meaning out of different contexts. Data was collected through semi-structured interviews with IT leaders and professionals in the investment bank. Thematic data analysis was employed to analyse the data and derive insights. Findings were presented using the technology, organisation, and environments (TOE) approach. Key findings were around technical and integration incompatibilities, legacy systems, lack of research and development facilities, and lack of technical knowledge sharing. Moreover, organisational impediments were around decentralised centre of excellence (CoE), job insecurity, lack of advanced automation skills, and lack of formal logging process for new projects. Management implications recommended that IT system users be included in all phases of projects to manage job insecurity. Develop a research and development facility where users can explore new technologies and solutions in real-life use cases. Embed the CoE team in business units to equip them with depth business and system understanding. Lastly, implement measuring and monitoring processes to track the development and benefits of each automation. Future research should investigate the impediment of business process automation in a different industry, such as manufacturing which is a leader in automation. Secondly, conduct a comparative study in developed countries such as China which is a leader in technological innovation | |
| dc.description.submitter | MM2024 | |
| dc.faculty | Faculty of Commerce, Law and Management | |
| dc.identifier.citation | Malope, Matete Elias. (2023). Impediments to the Adoption of Business Process Automation (BPA) in a South African Investment Bank [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace.https://hdl.handle.net/10539/40560 | |
| dc.identifier.uri | https://hdl.handle.net/10539/40560 | |
| dc.language.iso | en | |
| dc.publisher | University of the Witwatersrand, Johannesburg | |
| dc.rights | © 2023 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg. | |
| dc.rights.holder | University of the Witwatersrand, Johannesburg | |
| dc.school | WITS Business School | |
| dc.subject | Business Process Automation (BPA) | |
| dc.subject | Innovation | |
| dc.subject | Centre of Excellence (CoE) | |
| dc.subject | Qualitative | |
| dc.subject | UCTD | |
| dc.subject.other | SDG-8: Decent work and economic growth | |
| dc.title | Impediments to the Adoption of Business Process Automation (BPA) in a South African Investment Bank | |
| dc.type | Dissertation |