Loadshedding challenges and adoption of ICT solutions by SMEs in South Africa

Abstract

Small and medium-sized enterprises are regarded as important contributors to improving the employment rate in South Africa. Unfortunately, loadshedding is severely affecting enterprises across different industry verticals. ICT is one of the enablers of collaboration, improved business processes, production and so forth. Companies rely on electricity as it underpins and enables the continuous running of business operations. Primary data was collected through one-on-one semi-structured interviews that were conducted with participants in the ICT space in the Gauteng province of South Africa. Majority of the participants who took part in the study work for organisations in and around Johannesburg and Pretoria. The collected data was analysed through thematic analysis where similarities were drawn, and suggestions put forward. It was discovered that some organisations run their IT services from physical hardware hosted on-premises while some are evolving and have since adopted newer ways of running IT services. Organisations running IT from on premises had to put down standby power generators and UPS systems to make sure that they are not negatively affected by loadshedding. Most smaller companies unfortunately were not able to afford backup power solutions because of them being so exorbitant from a cost perspective. Due to loadshedding challenges, some moved their infrastructure to third-party data centres and ran them remotely from there. Some have fully migrated to cloud computing