A qualitative study on the work-life balance experience of Regulatory Affairs pharmacists working remotely post Covid-19 restrictions in Gauteng, South Africa

Abstract

Background: Regulatory Affairs (RA) pharmacists worked remotely during the pandemic and post- easing of the COVID-19 restrictions. However, there is a knowledge gap regarding the work-life-balance experience of remote working RA pharmacist in South Africa. This subsequently limits the understanding and development of policies that facilitate work- life balance for these professionals. Understanding their experiences could give insight into factors such as Work Impacting Family (WIF) and Family Impacting Work (FIW) conflict and how these potentially impact the well-being and productivity of the workforce. Subsequently, this can guide management’s implementation of sustainable remote work practices that facilitate business continuity whilst supporting employee well-being. Aim: This research aimed to explore the work-life balance experience of RA pharmacists post-easing of Covid-19 restrictions. Setting: The study was conducted in the Gauteng Province of South Africa. Methods: The explorative qualitative research design followed a semi-structured interview guide based on Bronfenbrenner’s conceptual framework and the theoretical Work-Life Harmony model. Data from 17 participants were analysed using inductive and deductive thematic analysis. Results: Participants highlighted the importance of time management, boundary setting, and supportive relationships with family and managers in maintaining WLB. Challenges included micromanagement, inconsistent policies, and increased expectations. Remote work facilitated family bonding but required structured routines to manage productivity and distractions. Conclusion: Remote work provides opportunities for enhanced WLB but necessitates policies that address workload management and mental health support. Findings 2 emphasise the need for tailored interventions to foster productivity and well-being in hybrid work models. Contribution: The study offers insights into the unique WLB challenges and facilitators experienced by RA pharmacists, providing evidence for management strategies and psychological support programs to optimise remote work outcomes