Evaluating the adoption of Fourth Industrial Revolution (4IR) related technologies by the Department of Home Affairs

Abstract

The aim of this study was to provide insights into the factors influencing the adoption of 4IR technology by the Department of Home Affairs, including the perceived impact of these technologies on general operations and client service delivery. The Fourth Industrial Revolution (4IR) is a period characterised by rapid technological change and digital transformations, transforming how we live, work, and interact with the world around us. 4IR presents opportunities and challenges for the Department of Home Affairs (DHA) as it attempts to meet its mandate in an ever-changing environment. To remain effective in the face of the 4IR, the DHA must adopt new technologies that can help it improve efficiency and provide better service to its customers and key stakeholders. The study is based on the Technology Organisation Environment theoretical framework. A qualitative research methodology was adopted with the use of in-depth semi-structured interviews targeted at the Department of Home Affairs senior management personnel responsible for ICT, front end application and internal business owners. The outcomes of the study indicate that despite continued support from DHA leadership in terms of the use of new technologies and increased investment in these technologies, the Department of Home Affairs has lagged in terms of technological advancement. This is attributed to employee attitude towards new technology, their skill capacity, and resources capacity to conduct and major hindrances towards adopting new technology from an internal perspective. Externally, SITA's capacity to deliver the required services is seen as a major external factor with significant potential to hinder the Department's adoption of new technology