Challenges In The Implementation Of A Performance Management System Within The Commission For The Promotion And Protection Of The Rights Of Cultural, Religious And Linguistic Communities

Abstract

This is a case study which investigated challenges in the implementation of the performance management system, within the Commission for the Promotion and Protection of the Rights of Cultural, Religious and Linguistic Communities (CRL Rights Commission). The study sought to identify challenges and impediments experienced in the implementation of performance management system at CRL Rights Commission. Face to face interviews were conducted with both middle and senior managers in the organization. They were selected because they are directly involved with the implementation of performance management system at CRL Rights Commission. Performance management has been one of the most contested systems of management. This system is meant to better results in both the private and public sectors. At the same time, both sectors are faced with the challenge of focusing their operations towards increasing productivity and improving accountability in the services rendered to the clients. Thus, effective implementation of a performance management system is critical. The findings of the research identified several impediments to the effective implementation of performance management system: lack of leadership commitment and support, insufficient funds for the implementation of performance management system, lack of staff consultation in performance management system, shortage of manpower, assessing and incentivizing staff, competencies of staff in performance management, lack of disseminating performance management information, staff experiences in performance management and the practice of bureaucratic system within the organization. The study indicates that organizational culture and attitude change are critical for effective implementation of a performance management system.