A digital fraud strategy framework for banks and insurance companies in South Africa
Date
2022-08
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Witwatersrand, Johannesburg
Abstract
South African banks and insurance companies have been focused on transforming and accelerating their digital strategies. There has been much focus for most organisations on providing products or services across various digital platforms. As a result, fraudsters are also finding new ways to commit fraud on the same digital platforms. Consequently, digital fraud numbers have increased, and banks and insurance companies should ensure that they implement suitable measures that will help them predict, prevent, detect, monitor, and respond to digital fraud in real time while protecting their customers' financial goals and improving customer experience. Existing studies have revealed components of combating digital fraud for the South African financial service providers, but no study on a holistic digital fraud strategy framework has been conducted. The aim of this research is therefore to evaluate a digital fraud strategy framework for South African banks and insurance companies, and to obtain a better understanding of how to combat digital fraud for South African banks and insurance companies. A mixed-methods approach was used in this study, in which participants in the banking and insurance industry were surveyed, and digital fraud subject matter experts were interviewed. Data analysis revealed that organisational structure, education and awareness, policies, big data, and analytics all have an impact on reducing digital fraud for South African banking and insurance institutions. The study also found that government legislation does not affect the reduction of digital fraud. South African banking and insurance institutions therefore need to implement appropriate measures that will help combat digital fraud.
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Description
A research report submitted in partial fulfilment of the requirements for the degree of Master of Business Administration (MBA), in the Graduate School of Business Administration, to the Faculty of Commerce, Law and Management, WITS Business School, University of the Witwatersrand, Johannesburg, 2023.
Keywords
Digital fraud, Cyber fraud, Fraud management, Digital fraud strategy framework, Digital platform, Predict fraud, Prevent fraud, Detect fraud, UCTD
Citation
Mahlangu, Cecilia Nonhlanhla Pretty. (2022). A digital fraud strategy framework for banks and insurance companies in South Africa. [MBA dissertation, University of the Witwatersrand, Johannesburg]. https://hdl.handle.net/10539/42155