Enabling Digital Transformation of the South African Coal Mining Industry Through Digital Skills Development

Abstract

The South African coal mining sector is transitioning from labour-intensive methods to digitally enabled work environments to boost productivity, efficiency, and safety. However, recent studies and literature highlight that the workforce's digital skills remain a significant challenge. This qualitative study explored the factors influencing the development and enhancement of digital skills within the South African coal mining industry. It sought to identify industry-specific barriers to digital skill development and provide a framework for improving workers' digital competencies. The study employed focus group discussions to explore the factors influencing the development of digital competencies. Employees from company X in the coal mining sector participated in three focus groups. Due to participant availability, each focus group consisted of three to four participants and lasted between sixty and seventy-five minutes, with the researcher acting as the moderator. Thematic analysis of participant responses revealed industry-specific determinants of digital skills development. The results highlighted both enablers and hindrances, including the type and rate of technology adoption, its impact on work methods, and the resulting skills gap in the workforce. Human factors such as mindset, motivation, and language proficiency were also significant. Additionally, the organisational environment, rewards, and incentives greatly influence employees' motivation to develop digital skills. Key tactics identified as foundational include the need for industry collaboration with stakeholders and the availability of tailored training and development programs.