Exploring the effectiveness of the Johannesburg roads agency’s results-based M&E system

Abstract

Monitoring and Evaluation is a multidisciplinary practice that seeks to ensure that predetermined objectives are achieved. For the purpose of this study, it is important to note that these predetermined objectives are set forth in government sector policy plans. These policy imperatives filter down and find expression in the various government institutions. All government agencies have five-year strategic plans that are an expression of government policy. The Department of Planning M&E (DPME) is the custodian of Planning, Monitoring, and Evaluation in government, it collaborates with the various departments and entities at the different spheres (national, provincial, and local) of government to drive government performance through M&E. The National Evaluation Policy framework 2019 has explicitly mandated that local government has a responsibility of conducting evaluations. Results- based M&E was adopted by the South African government in 2007, its adoption compels all state institutions to implement it in the management of programmes. The JRA has the responsibility of achieving its strategic objectives as set out in its Integrated Development Plan (IDP). M&E plays an oversight function that determines progress in the achievement of these objectives. The deterioration of the road condition index, according to the engineering standards of the City of Johannesburg, has led to the formulation of this study. Results-based M&E was identified as an important management measure that government adopted to improve service delivery. As a result, the research conducted explores the effectiveness of the JRA results-based M&E system. The study also identifies the strengths and the weaknesses of the results-based M&E system of the JRA. The study determined that more work needs to be done to improve the results-based M&E system of the JRA. The Evaluation function of the agency needs to be expanded upon and strengthened, and the scope of performance indicators needs to be expanded. In conclusion, proper planning processes and effective use of the existing M&E tools, favourably place organisations in a position to achieve its goals