The significance of civic education on community participation to improve local government service delivery for Ratau and Mohlakeng community councils in Lesotho
| dc.contributor.author | Lefatsa, Khotso Andreas | |
| dc.date.accessioned | 2024-07-03T07:45:37Z | |
| dc.date.available | 2024-07-03T07:45:37Z | |
| dc.date.issued | 2022 | |
| dc.description | A research report submitted in partial fulfillment of the requirements for the degree of Master of Management (Monitoring and Evaluation) to the Faculty of Commerce, Law and Management, School of Governance, University of the Witwatersrand, Johannesburg, 2023 | |
| dc.description.abstract | Citizens are continuously experiencing poor provision of service delivery in their communities. This poor service delivery to communities is due to low budgets given to councils, late funds to the councils from central government, lack of induction and training of councilors and council secretaries, non-implementation of decentralization policy and other resources such as shortage of technical human resource, poor connection of internet, lack of transport, poor means of communication and technological infrastructure. Service delivery to the communities faces these multiple mentioned challenges and requires consolidated civic education to promptly address poor service delivery challenges. The purpose of my research was to investigate the extent in which civic education through community participation improves local government service delivery for rural people of Mohlakeng and Ratau community councils. The main research question sought to find answers on how civic education through community participation improve service delivery at community level. The research assumed qualitative design approach. Individual questionnaires were used to collect data from 25 respondents. Purposive sampling technique was used to collect data, and thematic analysis was employed to analysis data. Research ethics principles were also maintained and adhered to during research execution. Conceptual and theoretical framework from literature were used to analysis the responds and understandings of respondents in relation to service delivery. The findings indicate that there are several challenges that might hinder provision of service delivery to communities as mentioned in first paragraph of this abstract. The findings further show that there is minimal/less influence of citizens/community members to demand services from the councils despite civic knowledge and skills gained from PISA. Findings further indicate that service delivery in both Ratau and Mohlakeng community councils were low or very poor. | |
| dc.description.submitter | MM2024 | |
| dc.faculty | Faculty of Commerce, Law and Management | |
| dc.identifier.citation | Lefatsa, Khotso Andreas. (2022). The significance of civic education on community participation to improve local government service delivery for Ratau and Mohlakeng community councils in Lesotho [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/38822 | |
| dc.identifier.uri | https://hdl.handle.net/10539/38822 | |
| dc.language.iso | en | |
| dc.publisher | University of the Witwatersrand, Johannesburg | |
| dc.rights | © 2022 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg. | |
| dc.rights.holder | University of the Witwatersrand, Johannesburg | |
| dc.school | Wits School of Governance | |
| dc.subject | Civic education | |
| dc.subject | Community participation | |
| dc.subject | Service delivery | |
| dc.subject | UCTD | |
| dc.subject.other | SDG-11: Sustainable cities and communities | |
| dc.title | The significance of civic education on community participation to improve local government service delivery for Ratau and Mohlakeng community councils in Lesotho | |
| dc.type | Dissertation |