The influence of organisational learning on the digital maturity of South African banks

Abstract

Due to technological advances influencing the financial services business, South African banks are investing billions of rands in learning. As a result of the fourth industrial revolution, the current unstable knowledge environment is reconfiguring the banking industry as we know it. The purpose of this quantitative study was to investigate the impact of organisational learning on the outcomes of digital maturity by investigating the relationship between internal and external knowledge acquisition tactics and digital maturity. Furthermore, the study analysed absorptive capacity's ability to moderate the influence of knowledge acquisition on digital maturity. According to the results of the study, South African banks are not yet reaping the benefits of their investment in knowledge acquisition because the new knowledge has not yet been incorporated at the organisational level. The study concluded that new knowledge that is not incorporated and combined with existing knowledge cannot positively influence digital maturity, nor can it increase potential absorptive capacity skills or moderate new knowledge that is not entrenched