The influence of artificial intelligence (AI) on personalised learning in the workplace

Abstract

This study investigates the influence of Artificial Intelligence (AI) on personalised learning in the workplace, set within the rapidly evolving landscape of digital technology integration in organisational learning strategies and environments. Addressing the gap in literature regarding AI's role in enhancing workplace learning experiences, this research utilises the Technology- Organisation-Environment (TOE) framework and Senge's Learning Organisation theory as its conceptual underpinnings. Through a quantitative methodology, data was collected from 391 participants across various industries via an AI-powered chatbot survey interface, focusing on employees' engagement in self-directed learning activities, perceptions of AI-enhanced personalised learning, and the factors influencing their engagement in workplace learning. The study reveals that employees perceive AI as an enhancer of personalised learning experiences in the workplace, with its adoption being significantly influenced by factors such as technological compatibility, organisational support, and a conducive regulatory environment. The findings offer an understanding of the multifaceted nature of AI in enhancing personalised learning experiences in the workplace, providing insights for future strategies and implementations in this evolving field. The conclusion draws attention to the transformative potential of AI in enhancing personalised learning within the workplace, advocating for its strategic integration to fully leverage its benefits. By aligning AI-driven learning tools with organisational cultures that prioritize continuous learning, organisations can significantly improve employee engagement, skills development, and ultimately, their competitive advantage in the digital era.