Educators’ Perceptions on the Integrated Quality Management System (IQMS)
Date
2011-03-22
Authors
Buntting, Diane Cheryl Lesley
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Abstract
During the past decade performance management of public service employees
has emerged as a major issue in terms of accountability. The purpose of this
mixed methods research was to determine educators’ perceptions on the
Integrated Quality Management System (IQMS).
The IQMS aims to improve the quality of education. One of the main findings is
that although most educators want to accept accountability for their own, the
learners’ and the performance of the school, contextual factors in the schooling
environment prevent this. The most important contextual factors affecting
educator performance have been identified.
Furthermore, the most observable unintended consequences resulting from
IQMS implementation and causing policy failure have been identified. Policy
review or replacement is urgently required. Educators have made valuable
recommendations based on their personal experiences and observations.
This study has given educators a ‘voice’ in policy evaluation and an
opportunity to make recommendations for bottom-up policy improvement or
replacement.
Description
MM - P&DM
Keywords
Education, Integrated Quality Management System, Teachers