Psychological contract and trust – implications for organisational performance in the clearing and forwarding sector
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Witwatersrand, Johannesburg
Abstract
A psychological contract contravention is a common occurrence in organisations, often resulting in a breakdown in trust between employer and the employee. This occurrence is in contrast with the organisation’s objective of optimal performance and to increase profits (Morsch & Dijk, 2020). This phenomenon has adverse consequences in the organisation through employees that are disengaged, high employee turnover/attrition, employee performance, skills and knowledge, skill erosion to name but a few. All these have an impact on organisational performance (Whalley, 2021
Description
A research project submitted in partial fulfillment of the requirements for the degree of Masters in Business Administration to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023
Keywords
Psychological contract, contract and trust, Clearing and forwarding sector, UCTD
Citation
Gasa, Sifiso. (2023). Psychological contract and trust – implications for organisational performance in the clearing and forwarding sector [Master’s dissertation PhD thesis, University of the Witwatersrand, Johannesburg].WireDSpace.