Psychological contract and trust – implications for organisational performance in the clearing and forwarding sector

Thumbnail Image

Date

2023

Journal Title

Journal ISSN

Volume Title

Publisher

University of the Witwatersrand, Johannesburg

Abstract

A psychological contract contravention is a common occurrence in organisations, often resulting in a breakdown in trust between employer and the employee. This occurrence is in contrast with the organisation’s objective of optimal performance and to increase profits (Morsch & Dijk, 2020). This phenomenon has adverse consequences in the organisation through employees that are disengaged, high employee turnover/attrition, employee performance, skills and knowledge, skill erosion to name but a few. All these have an impact on organisational performance (Whalley, 2021

Description

A research project submitted in partial fulfillment of the requirements for the degree of Masters in Business Administration to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023

Keywords

Psychological contract, contract and trust, Clearing and forwarding sector, UCTD

Citation

Gasa, Sifiso. (2023). Psychological contract and trust – implications for organisational performance in the clearing and forwarding sector [Master’s dissertation PhD thesis, University of the Witwatersrand, Johannesburg].WireDSpace.

Endorsement

Review

Supplemented By

Referenced By