The Impact of Digital Leadership on Digital Maturity: A South African Case Study
dc.contributor.author | Jaffer, Aasma | |
dc.contributor.supervisor | Sethibe, Tebogo | |
dc.date.accessioned | 2025-03-12T07:51:45Z | |
dc.date.issued | 2024 | |
dc.description | A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law, and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2024 | |
dc.description.abstract | In the rapidly evolving landscape of digital transformation, the role of digital leadership in driving organizational maturity has become increasingly crucial. This study investigates the impact of digital leadership on digital maturity within the South African fintech sector, aiming to provide insights into the mechanisms through which leadership practices influence digital maturity at a factor level. This was broken down into two key areas: identifying the most critical indicators of digital maturity and investigating the impact of digital leadership on five factors of digital maturity based on the digital maturity model used. Drawing upon a conceptual framework rooted in the literature on digital leadership and digital maturity, the study utilises an established digital maturity instrument, the Unified Digital Maturity Model by Armstrong & Lee (2021). The research employed a quantitative approach, utilizing a sample of 150 employees from various fintech companies in South Africa. Data was collected through a structured survey instrument, and statistical analysis, including regression analysis, was conducted to examine the relationship between digital leadership behaviours and organizational digital maturity levels. The findings reveal significant positive correlations between digital leadership and all five factors of digital maturity studied, namely Customer Orientation & Engagement, Digital Product Innovation, Workforce Enablement & Performance, Core Processes Digitisation and New Value Streams & Business Models. The study identifies the top three most critical digital maturity constructs as Organisational Culture, Workforce Enablement & Performance, Customer Orientation and at indicator level, found eight critical variables. These results underscore the importance of cultivating digital leadership capabilities to foster high digital maturity and in turn, streamline digital transformation in the South African fintech context. The study concludes by highlighting the imperative for organizations to prioritize investments in digital leadership development as a strategic imperative for navigating the digital landscape effectively. | |
dc.description.submitter | MM2025 | |
dc.faculty | Faculty of Commerce, Law and Management | |
dc.identifier.citation | . (2024). The Impact of Digital Leadership on Digital Maturity: A South African Case Study [Master’s dissertation PhD thesis, University of the Witwatersrand, Johannesburg].WireDSpace.https://hdl.handle.net/10539/44237 | |
dc.identifier.uri | https://hdl.handle.net/10539/44237 | |
dc.language.iso | en | |
dc.publisher | University of the Witwatersrand, Johannesburg | |
dc.rights | © 2025 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg. | |
dc.rights.holder | University of the Witwatersrand, Johannesburg | |
dc.school | WITS Business School | |
dc.subject | Digital Leadership | |
dc.subject | Digital Maturity | |
dc.subject | Digital Transformation | |
dc.subject | UCTD | |
dc.subject.other | SDG-8: Decent work and economic growth | |
dc.title | The Impact of Digital Leadership on Digital Maturity: A South African Case Study | |
dc.type | Dissertation |