Exploring the practices and success factors of an innovation hub in South Africa

Abstract

The research report explores the practices and success factors of an innovation hub in South Africa. The study aims to understand how innovation hubs operate within the South African technology ecosystem and the role they play within this environment. It follows a qualitative approach and focuses on a single case study. The data was collected through open ended interviews held with participants that included the hub management, hub employees and hub users of the identified innovation hub. The findings reveal that the innovation hub plays the role of being a community builder and a support structure provider for entrepreneurs. The key challenge they face is ensuring sustainability of the operation in the long run. Lastly, their success factors include leveraging the strategic partnerships they have entered into and providing a good hub experience. The study suggests that similar structures could be of benefit in, underserved areas to promote and further support entrepreneurship and small businesses within these areas. Funding models that are creative, sustainable and mutually beneficial should also be explored by innovation hubs with their funders and investors. The study contributes to the literature on the understanding of innovation hubs within the South African context