Factors influencing the successful adoption of selected e-government initiatives in South Africa
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Witwatersrand, Johannesburg
Abstract
Countries globally, including South Africa are moving towards e-government to improve services to its citizens. Implementing e-government requires infrastructure, skills and resources which are not easily accessible in developing countries like South Africa. The purpose of the study is to find out if the factors presented by Altameem, Zairi and Alshawi (2006) were used in three selected e-government initiatives to determine the factors that differentiate the more successful from the less successful e-government initiatives. One of the main findings was that the eight factors were used extensively in the two highly successful e-government initiatives: namely, the South African Revenue Services (SARS) e-filing system and the Smart Identity (ID) card system. These factors were found in the successful e-government initiatives but not all were found in the less successful e-government initiative, the National Population Register
Description
A research report submitted in partial fulfillment of the requirements for the degree of Master of Management by Research and Dissertation to the Faculty of Commerce, Law and Management, Wits School of Governance, University of the Witwatersrand, Johannesburg, 2023
Keywords
e-government, Critical success factors for e-government adoption, SARS e-filing, Smart ID card, UCTD
Citation
Subramoney, Savithree. (2023). Factors influencing the successful adoption of selected e-government initiatives in South Africa [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/39924