Impact of digital platforms on service worker income and satisfaction in the hospitality industry in South Africa
| dc.contributor.author | Mapeka, Malesela Solomon | |
| dc.contributor.supervisor | Primus, Mpho | |
| dc.date.accessioned | 2026-10-22T09:26:14Z | |
| dc.date.issued | 2025 | |
| dc.description | A research report submitted in fulfillment of the requirements for the Master of Management, in the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2025 | |
| dc.description.abstract | Mobile applications in South Africa are enabling consumers to tip services workers digitally. The tip amount directly goes the service worker’s digital Telkom mobile network number. Transitioning from cash to digital tips can enhance transparency and accountability, potentially improving the livelihoods of service workers who heavily depend on tips. However, challenges such as digital literacy, access to technology, and transaction fees make it difficult for widespread adoption. This study investigates current digital tipping practices, evaluates their impact on service workers' income, and offers recommendations to make digital tipping systems more inclusive and effective. | |
| dc.description.submitter | MM2026 | |
| dc.faculty | Faculty of Commerce, Law and Management | |
| dc.identifier.citation | Mapeka, Malesela Solomon. (2025). Impact of digital platforms on service worker income and satisfaction in the hospitality industry in South Africa [Master`s dissertation, University of the Witwatersrand, Johannesburg]. WIReDSpace. https://hdl.handle.net/10539/50194 | |
| dc.identifier.uri | https://hdl.handle.net/10539/50194 | |
| dc.language.iso | en | |
| dc.publisher | University of the Witwatersrand, Johannesburg | |
| dc.rights | © 2025 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg. | |
| dc.rights.holder | University of the Witwatersrand, Johannesburg | |
| dc.school | WITS Business School | |
| dc.subject | UCTD | |
| dc.subject | Digital tipping | |
| dc.subject | hospitality sector | |
| dc.subject | financial inclusion | |
| dc.subject.primarysdg | SDG-9: Industry, innovation and infrastructure | |
| dc.title | Impact of digital platforms on service worker income and satisfaction in the hospitality industry in South Africa | |
| dc.type | Dissertation |