Faculty of Commerce, Law and Management (ETDs)
Permanent URI for this communityhttps://hdl.handle.net/10539/37778
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Item An investigation into the causes of high turnover of Salespeople at Nissan Dealerships in South Africa(University of the Witwatersrand, Johannesburg, 2021) Mtshali, Sandile; Koech, RoselyneSeveral studies have been conducted to identify factors that contribute to the job satisfaction of employees. One of the reasons for the interest in job satisfaction is that it has been found by many researchers such as Jayaraman and Mohideen (2017) and Sunder et al. (2017) to have a strong negative correlation with employee turnover. For organisations to remain competitive, it is critical that employee turnover is maintained at optimal levels. This study set out to establish the drivers of job satisfaction amongst motor vehicle Salespeople in the South African motor industry sector, an area not currently covered by any of the job satisfaction studies. The aim was to establish how each of the work-related factors affected the job satisfaction of Salespeople as well as recommend Employee Value Propositions that will advance job satisfaction, thus assist in maintaining optimal turnover. The study was a cross-sectional study of Salespeople stationed at various Nissan dealerships around South Africa. A survey instrument consisting of self-administered questions adapted from past studies was randomly distributed to current Salespeople, of which 55% (N=204) responded by taking part in the online survey. We performed statistical analysis using Pearson Correlations and Regression analysis techniques. Using Herzberg’s two-factor theory, we grouped the work factors into motivators and hygiene factors. From the analysis, we identified four factors that contribute significantly to the job satisfaction of motor vehicle Salespeople at Nissan. Ranked in order of their impact, Recognition had the strongest effect on Job Satisfaction (β=.274), followed by Remuneration (β=.228), then Supervision (β=.193), and lastly the Work Environment (β=.144). If these factors were not addressed, job satisfaction would be low, leading to an increase in turnover. The results demonstrate that indeed the motivator and hygiene factors do influence job satisfaction of Salespeople and helped identify those factors that can be used to create a new Employee Value Proposition that would focus on improving job satisfactionItem Working from Home: Impact of COVID-19 on Employee Motivation and Job Satisfaction among Non-Academic Staff at a Public University in South Africa(University of the Witwatersrand, Johannesburg, 2023-02) Miruka, Dorothy; Mazingi, ArethaThis study explores the motivation and job satisfaction of the non-academic staff at a public institution of higher education in South Africa during the pandemic. This study investigates the motivation and job satisfaction of the non-academic staff at a public institution of higher education in South Africa during the pandemic. The pandemic brought challenges to society forcing various practices from work to travelling and daily responsibilities. This resulted in both employers and employees seeking alternative work arrangements. This research is on the impact of COVID-19 on employee motivation and job satisfaction on employees while they were working from home (WFH). Utilizing a quantitative research design, the study used a survey research methodology. Primary data was collected from 354 non-academic employees, using a 7 Likert questionnaire. The quantitative data results were analyzed using R studio (version 3.6.3). Multiple linear regression was carried out, data findings were then discussed presenting the results using and graphs. From the empirical results, the research found that there is a correlation between motivation and job satisfaction. These results indicate that there are correlations of sets of relationships between WFH, motivation, job satisfaction, and technological skills