Wits Business School (ETDs)
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Item Senior Managers’ perception of their role in facilitating digital transformation in the public sector – South Africa(University of the Witwatersrand, Johannesburg, 2024) Mosia, Emanuel Mmuelli; Craffert, LeonaDigital transformation is a new phenomenon in the public sector. Previous studies have also found that public sector is performing poorly compared to private sector in their endeavours to transform. The study was intended to establish how senior managers perceive their role in facilitating digital transformation of the Department, excluding the actual assessment of digital maturity. The study drew guidance from Unified Model of Digital Maturity and Dynamic Capabilities Framework which both demonstrate the role of senior managers in the rapid changing environment due to technological disruptions. The study used semi- structured interviews to collect data from the population of 386 senior managers, where 15 senior managers were interviewed either face-to-face or virtually. The study finds that senior managers understanding of their role in facilitating digital transformation is fair to average. Their understanding of digital transformation is a simple switch from paper to paperless. Additionally, silo approach was found to be one of the impeders of digital transformation in the Department. The Department should be developing digital transformation strategy to guide the senior managers, coalesce all the efforts and be intentional in investing in digital transformation of the Department.Item Digital Transformation Initiatives in Gauteng Provincial Government(University of the Witwatersrand, Johannesburg, 2023) Makhubele, Nomsa Tintswalo; Genga, CherylDigital transformation is a crucial aspect of modernising the public sector in South Africa. The Gauteng Provincial Government (GPG) has been leading the implementation of various digital technologies to improve efficiency and citizen engagement. One of the digital transformation initiatives implemented in Gauteng is e-recruitment, which aims to streamline the hiring process. This qualitative study used a purposive sampling of HR personnel to investigate the acceptance of e-recruitment in the Gauteng Provincial Government, which has fourteen provincial departments. The study was conducted using focus group interviews to understand the general experience that the HR officials have with the e-recruitment system, its impact and effectiveness, and how these relate to digital transformation. A study sample of ten (10) HR personnel participated in the study. The study's findings indicated that while e-recruitment is perceived as user- friendly and advantageous, its benefits were outweighed by several drawbacks. Inadequate IT infrastructure, a deficiency in customer engagement tools, and a lack of core process and workforce enablement were identified as factors that diminished the perceived benefits of the system. These drawbacks can influence an organisation's digital transformation journey. It is recommended that Gauteng address its Digital Application and Impact dimensional elements urgently. Addressing these issues is crucial to ensuring that Gauteng maximizes the return on its investment and fast-tracks its digital transformation. The study confirmed that in the enterprise context, such as public service, where adoption is mandatory, a lack of perceived benefits does not necessarily lead to system abandonment, but it can affect its digital transformation. System adoption can be sustained if one of the two factors of TAM is in place, as was the case with the ease of use sustaining the use of the system alongside the departmental strategy of digital transformation and modernisation