3. Electronic Theses and Dissertations (ETDs) - All submissions
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Item End-user satisfaction with an information system implementation in Natalspruit hospital, Gauteng province(2005) Vomacka, JaromirThe aim of this study was to evaluate user satisfaction with a new hospital information system, Medicom, implemented in Natalspruit hospital. A sample consisted of 380 full-time employees representing all groups of hospital staff who utilised the software. A cross-sectional survey design was used. The mean total score for the survey was 40.7 out of possible 60. This was above the middle score of 36 meaning that the users were satisfied with the system. Administrative personnel were most satisfied (mean 43.9). Medicom scored highest for the dimension of Ease of Use. Six variables that were presumed to influence users' satisfaction were analysed; only Availability of the Technical Support was significantly associated with satisfaction in multivariate analysis. Medical doctors were found to be not utilizing the system. Staff complained about training, technical problems and time constraints to exploit the Medicom prospects to its optimum. Implications for improving the hospital information system are discussed.Item The association of total quality management and financial performance in selected South African information technology organisations.(2008-06-06T08:31:34Z) Vomacka, JaromirAbstract This study evaluates Total Quality Management (TQM) implementation and its association with financial performance in ten South African Information Technology (IT) organisations listed on the JSE. It uses a cross-sectional survey that uses questionnaires and interviews to obtain data on TQM at the selected organisations. A descriptive analysis of the data indicates that the organisations with higher TQM scores prove to do better in the financial area, but the null hypothesis of no association between TQM and financial performance cannot be rejected. An exploration of current and future trends with regards to TQM, quality management philosophies in general, and the IT industry in particular is also undertaken. The traditional ideology behind TQM remains in place, but needs an adjustment. A model is formed for an integrated management system that includes concerns for internal and external influences in the IT sector.