End-user satisfaction with an information system implementation in Natalspruit hospital, Gauteng province

Abstract

The aim of this study was to evaluate user satisfaction with a new hospital information system, Medicom, implemented in Natalspruit hospital. A sample consisted of 380 full-time employees representing all groups of hospital staff who utilised the software. A cross-sectional survey design was used. The mean total score for the survey was 40.7 out of possible 60. This was above the middle score of 36 meaning that the users were satisfied with the system. Administrative personnel were most satisfied (mean 43.9). Medicom scored highest for the dimension of Ease of Use. Six variables that were presumed to influence users' satisfaction were analysed; only Availability of the Technical Support was significantly associated with satisfaction in multivariate analysis. Medical doctors were found to be not utilizing the system. Staff complained about training, technical problems and time constraints to exploit the Medicom prospects to its optimum. Implications for improving the hospital information system are discussed.