Electronic Theses and Dissertations (Masters/MBA)

Permanent URI for this collectionhttps://hdl.handle.net/10539/37942

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    The adoption of Insurance Technology solutions by customers in South Africa
    (University of the Witwatersrand, Johannesburg, 2023) Sibanda, Gift Sipho; Sethibe, Tebogo
    This research study investigated factors driving customer adoption of Insurance Technology solutions or InsurTech in the insurance industry and what insurers should do to ensure positive acceptance of Insurance Technology by customers in South Africa. The research used the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This study is essential as incumbent insurance and InsurTech companies have been investing in Insurance Technology solutions to offer affordable insurance solutions at lower operating costs; however, adoption of these technologies by customers remained low. The study used a quantitative methodology and an online questionnaire with 37 questions following the UTAUT model to collect data. This research study focussed on insurance and non-insurance customers in South Africa. A broker and an InsurTech company distributed the survey amongst insurance clients. The respondents were also derived from LinkedIn and the referrals by the network of the researchers. A total of 213 respondents attempted the online survey, although some still needed to complete the entire survey, which led to differing totals against different constructs. In addition, the construct scores were calculated for items with a missing value of less than 50% of the inferential statistics. As a result of the missing values, the sums for the various structures varied. According to the research study's findings, consumers' behavioural intention to utilize Insurance Technology solutions is significantly predicted by two main variables: performance expectancy and effort expectancy. Furthermore, general awareness and understanding, attitude, and trust where highlighted as important predictors. The study's findings highlighted several factors that prevent insurance technology adoption, including a lack of product and technology information, mobile data, internet security, and awareness. The study also found that easily accessible information, accessible technology, and ease-of-use were enablers of Insurance Technology 3 solutions adoption by customers. The study provides more insights into what insurance companies need to focus on to increase customers' adoption and use of Insurance Technology solutions. The study contributes to the body of knowledge and future studies on factors influencing the adoption of customers' adoption of Insurance Technology solutions
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    Digital adoption by small law firms in South Africa: Challenges and opportunitie
    (University of the Witwatersrand, Johannesburg, 2022) Di Monaco, Veronica; Pellissier, René
    This qualitative study will explore the factors limiting further technological adoption (TA) by small law firms (SLF) in South Africa (SA) and identify which digital transformation (DT) principles can be deployed to surpass constraints, enabling such firms to modernize their business models for higher efficiency and effectiveness
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    The determinants of Procurement 4.0 technology adoption by South African manufacturing firms
    (2022) Singh, Karishma
    This study sought to identify the key digital procurement technologies utilised by South African manufacturing firms and the level of adoption of those technologies and examine the barriers to digitally transforming the procurement function and the suggestions to overcome them. This quantitative study utilised an online survey to collect data from a randomly selected sample of 102 participants in procurement or related functions from different sectors of the manufacturing industry in South Africa. The survey was designed to collect data related to the level of digital technology adoption and factors influencing procurement 4.0 technology adoption, measured on a five-point Likert scale. The results showed that CC, IoT and BDA were the most adopted technologies, whilst BCT was observed to have the lowest adoption level. The results highlighted three prominent barriers to adoption: lack of a clear digital strategy, poor observability and low levels of technology competence. The study unearthed that these adoption barriers differed between developed and emerging markets due to specific environmental and organisational factors, such as national or corporate policies to support the transition to procurement 4.0 adoption. The study recommended that managers focus on organisational learning of the available enabling technologies, developing concise digital procurement strategies, and hiring key talent to lead digital transformation initiatives. This research contributed to the growing body of knowledge on procurement 4.0 from an emerging market context, where most literature focused on developed markets. Future studies could focus on assessing the level of adoption in each sub-sector of manufacturing.