Electronic Theses and Dissertations (Masters/MBA)
Permanent URI for this collectionhttps://hdl.handle.net/10539/37942
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Item The effect of the Road Accident Fund’s organisational culture on efficiency and performance(University of the Witwatersrand, Johannesburg, 2023) Mayana, Thokozani; Matshabaphala, ManamelaThis research contributes to the body of knowledge on the organisational culture of State- Owned Entities (SOEs), with the research setting being the Road Accident Fund (RAF). The purpose of the study is to investigate the effect of organisational culture on efficiency and performance within the SOE. This is important as SOEs are established to fulfil the delivery objectives of the state while contributing to the fiscus of the country. They are intended to add public value. The methodology applied in the study was a quantitative research approach, using a post positivist paradigm where 156 responses were obtained from employees at different levels at the RAF. The results of the study showed that organisational culture factors such as uncertainty avoidance, customer focus and values system, employee empowerment and involvement and governance were good at the RAF, while innovation and technology, as well as rewards and recognition were low. Additionally, operational efficiency was seldom to sometimes in place at the RAF with only 5% indicating that operational efficiency was in place most of the time. Organisational culture factors, when assessed individually, influence operational efficiency, but when combined, innovation and technology is the main statistically significant predictor of operational efficiency. Furthermore, operational efficiency is a predictor of performance, in particular from the customer perspective, as well as the financial which is aligned to the SOE in terms of the purpose of the SOE whichis to provide services to road accident claimants, their families and their representatives. The research may have been impacted by surrounding circumstances. Although assured of anonymity, some respondents may have not been completely certain that their identities and responses would remain anonymous. Recommendations in line with improvements in the rewards and recognition system, as well as technology and innovation, were made with the intention that if they are incorporated into the SOE’s turnaround strategy, they will improve the organisational culture, operational efficiency and performance of the SOE