Electronic Theses and Dissertations (Masters)

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Browsing Electronic Theses and Dissertations (Masters) by Keyword "Air Traffic and Navigation Services (ATNS)"

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    Performance management systems in the air traffic and navigation services
    (2022) Mashilo. Mmasefako Cathrine
    This study was undertaken in an attempt to investigate the performance management system of the Air Traffic and Navigation Services (ATNS). This is a State-Owned Company (SOC) under the Department of Transport responsible for the provision of air traffic, navigation, training and associated services throughout the country as well as part of the Indian and Atlantic Ocean regions. The aim of the study was to investigate and discuss the performance measurement system in place at the ATNS. It further explored whether the system in place is comprehensive enough to enable the organization achieve its set objectives, with a view to improving the performance of the organization and that of the employees and confirm if this system is linked to the organization’s strategy and its operations. Thirteen respondents participated in this qualitative study. The research method used was a questionnaire with open-ended questions. The respondents were all employees closely working with the system including an Executive, Senior Managers, Managers and specialists. The research instrument that was used was a questionnaire with open-ended questions. This research report has revealed that although the performance management system exists at the Air Traffic and Navigation Services, more work should be undertaken to improve the current performance management system. Themes that emanated from the research led to a greater understanding of the factors affecting the implementation and utilization of the performance management system at ATNS. The research findings point out that although there is a performance management system, the effective and efficient implementation thereof is a challenge. The respondents recommended that for the performance management system to be effective, it should be aligned to the strategy and the entity’s business objectives. It was also established that the cascading of objectives to other levels of employees from senior management is still a challenge which in turn leads to misalignment of organizational and employee performance. Although the research findings revealed that the current performance management system does not assist the organization to achieve its goals, further analysis of secondary data indicated that ATNS performance has been consecutively satisfactory.