Electronic Theses and Dissertations (Masters)

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Browsing Electronic Theses and Dissertations (Masters) by Author "Bham-Azam, Najma"

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    Barriers to the effective implementation of the performance management system in the City of Johannesburg Metropolitan Municipality
    (University of the Witwatersrand, Johannesburg, 2022) Bham-Azam, Najma; Chikane, Rekgotsofetse
    The goal of this research paper was to pinpoint the barriers preventing the City of Johannesburg Metropolitan Municipality from successfully implementing the performance management system. The data acquired from the semi-structured interviews with 5 important performance management stakeholders from the City of Johannesburg underwent a themed content analysis. A deeper understanding of the challenges resulted from the themes and shared characteristics found among all responders. This led to the creation of a list of prioritised barriers that the performance management stakeholders considered were to blame for the City of Johannesburg's performance management system's ineffective implementation. The research findings indicate that “inaccurate measures” is the barrier preventing the City from effectively implementing its performance management system. The second and third most significant barriers are "lack of executive and leadership support" and "lack of rewards. The findings on the Balanced-Scorecard tied to the problems that were uncovered under the “inaccurate measures” barriers. The main takeaway from this research study is that line managers must actively participate in the implementation of the performance management system at the City of Johannesburg and increase their efforts to reduce the obstacles that prevent the successful implementation of the performance management system at the City of Johannesburg