Shared Service Centres in the Public Sector in South Africa
Date
2012-01-17
Authors
Sibiya, Nkateko
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Abstract
Shared services centres in the public sector in South Africa present an area of
study that remains mostly uncharted territory. There are very few instances of their
successful implementation, and the Gauteng Shared Services Centre presents an
opportunity to interrogate and understand how shared service centres can add
value and bring about positive benefits – financially and otherwise – to the public
sector. Many challenges and lessons can be learnt from this one journey alone,
which covers the three main areas associated with implementation: people,
process and technology. The main issue is to understand that implementing a
shared services centre is not a mere centralisation of functions but rather a wellorchestrated
and managed process to refine and standardise, measure, manage
and continuously find ways to improve and evolve processes. The South African
public sector has yet to reap the benefits of shared services, and the journey has
just begun
Description
MBA thesis - WBS
Keywords
Shared services centres, Public sector, South Africa