Provision of universal service in the South African telecommunications market.
| dc.contributor.author | von Aulock, Carl Andre | |
| dc.date.accessioned | 2011-03-10T14:04:02Z | |
| dc.date.available | 2011-03-10T14:04:02Z | |
| dc.date.issued | 2011-03-10 | |
| dc.description | M.B.A. - WBS | en_US |
| dc.description.abstract | While telecommunications costs are a common topic of public comment in South Africa, the provision of services to those areas and communities which have been historically neglected also is a focus for commentators in the industry. This research aimed to investigate the effectiveness of the universal service policy and programmes which are in place in South Africa by evaluating the different perspectives of both the regulatory and private sectors. The research furthermore was undertaken with a desire to determine what could be done to advance Universal Service in the country. The approach taken was firstly to analyse the relevant documentation, such as licences, annual reports and legislation, to determine the formalised status and then to interview different respondents from the industry as a whole and obtain their perspectives on the different focal aspects. The responses and the secondary research were analysed as a whole to enable the researcher to establish the underlying themes which are evident in the industry at the moment as related to the topic. Overall, the findings and interpretation identified the primary themes of Direction and Delivery. These themes essentially outlined the general intentions that exist for providing service and that service provisioning is successful in some aspects. There is an overall shortage, however, of strategic direction with regard to what the policy should achieve, a need for greater co-operation and alignment within the industry and lack of sufficient and relevant skills and resources to actually drive the implementation of policy effectively. | en_US |
| dc.identifier.uri | http://hdl.handle.net/10539/9144 | |
| dc.language.iso | en | en_US |
| dc.subject | Telecommunications market | en_US |
| dc.title | Provision of universal service in the South African telecommunications market. | en_US |
| dc.type | Thesis | en_US |