STRENGTHENING STRATEGIC MANAGEMENT
Date
2011-06-23
Authors
Taukobong, Sibongile
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Abstract
After the first democratic elections in 1994, the new Administration was faced with a
challenge to broaden access of public services to the majority of the population which
was previously marginalized. This required a change in the culture of the Public
officials, from that which was unresponsive to a more developmental, all-inclusive and
customer driven culture. There have been various and robust interventions by the South
African government in the past decade of Democracy in an effort to embark on a
process of fundamental change. It thus became imperative for the Department of Public
Service and Administration (DPSA) to develop a support strategy and also build internal
capacity to address and support departments faced with similar challenges, by
establishing a pool of experienced personnel for both long-term and rapid response
purposes.
The purpose of this research is to assess and evaluate how the DPSA can improve on
future strategic interventions and partnerships to ensure sustainable and long lasting
results. One of the main findings of the research was that “DPSA officials did not
possess the required skill and competence to support other government departments to
perform optimally. It is therefore necessary for the DPSA to develop a support strategy
and also build internal capacity to address and support departments faced with service
delivery failures and challenges, by establishing a pool of experienced cadre for both
long-term and rapid response purposes
Description
MM - P&DM
Keywords
Strategic management, Department of Public Service and Administration