Experiences of social workers regarding remote working during the National State of Disaster as a result of the COVID-19 pandemic: A Case of Protea Glen Service Point, Department of Social Development, Gauteng Province

Abstract

The COVID-19 pandemic presented social workers with unparalleled challenges. This qualitative case study examines the experiences of eight social workers and two supervisors from the Gauteng Department of Social Development, Protea Glen Service Point in Soweto, focusing on their adaptation to remote work arrangements during lockdowns and social distancing measures. Semi-structured interviews revealed significant obstacles, including shortages of laptops, vehicles, cell phones, and communication challenges. However, benefits such as improved work-life balance, improved technology skills and increased adaptability were also identified. The findings highlight the resilience of these essential service providers as well as their capacity for professional growth despite adversity. The study recommends enhancing support networks for social workers, improving resource accessibility, and developing legislation to better manage remote work dynamics ensuring that these professionals remain effective in responding to crises.