Creating ethical organisational cultures through performance management systems in South Africa
Date
2014-01-21
Authors
Hall, Nicole Lindsay
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Abstract
The increase in global and specifically South African, unethical business
practices have lead to a focus on the ethical organisational culture and the
ethical behaviour of Boards, Directors, management and employees. This study
was undertaken to establish the role of performance management systems in
the development and maintenance of an ethical organisational culture. The
research was based on a qualitative methodology approach and includes ten
respondents from organisations within the private and parastatal sectors. The
data was analysed using thematic content analysis.
The creation of an ethical organisational culture is an integrated process that
requires components from the strategic, systems and operational levels of an
organisation. Performance management is a key component of the systems
level and aims to evaluate employee’s behaviour against set targets and
organisational values. The results of the study established two approaches to
the inclusion of ethics into the performance management systems, in the form
of a ‘tick box’ obligation and ethics as a separate key performance area. The
potential of including ethics into the performance management system as an
additional way to contribute to the ethical organisation culture has not yet been
fully realised. Furthermore, it was established that despite the efforts of
organisations to create an ethical culture, the past and present South African
Government and external business environment is seen as a barrier to the
realisation of ethical interventions.
Description
MBA thesis
Keywords
Organisational culture, Ethical organisations