Determining the Feasibility of adopting technological innovation to enhance service delivery in selected Johannesburg health institutions

Simple item page
dc.citation.doi10.5901/mjss.2014.v5n25p148en_ZA
dc.citation.epage157en_ZA
dc.citation.issue25en_ZA
dc.citation.spage148en_ZA
dc.contributor.authorUta, L
dc.contributor.authorChiliya, N
dc.contributor.authorChuchu, T
dc.date.accessioned2018-07-23T13:08:58Z
dc.date.available2018-07-23T13:08:58Z
dc.date.issued2014
dc.description.abstractSouth African health institutions, particularly public hospitals are continuously oversubscribed and under-resourced which consequently puts pressure on the service delivery system and negatively affects the service experience of patients. As a way to address this problem, the researchers were looking to establish the feasibility of adopting technological innovation such as Customer Relationship Management (CRM) systems, cloud computing and web-applications in order to help enhance service delivery in Johannesburg health institutions. The researchers conducted a quantitative research and collected data from two public health institutions namely Charlotte Maxeke and Helen Joseph Hospital. An initial pilot study was conducted before the research was extended to a wider sample of 358 respondents. Results show that most patients generally have a positive perception on technology and are likely to consider making use technological-innovation provided they are relatively easy to use, accessible and not too complex. Results also suggest that security is a highly regarded factor that ultimately determines system-usage and technological acceptance. Technological innovations such as CRM systems, may go a long way in enhancing interaction between patients and health institutions which ultimately would result in the creation of more sustainable relationships between patients and health institutions. However in order to ensure that there is wide adoption of technologicalinnovation, it is essential for health institutions to ensure that the new innovations are easy to use and patient information is kept in a secure environment.en_ZA
dc.description.librarianKIM2018en_ZA
dc.identifier.citationUta, L., Chiliya, N., & Chuchu, T. (2014). Determining the feasibility of adopting technological innovation to enhance service delivery in selected johannesburg health institutions. Mediterranean Journal of Social Sciences, 5(25), 148-157en_ZA
dc.identifier.issn2039-2117
dc.identifier.urihttps://hdl.handle.net/10539/25156
dc.journal.titleMediterranean Journal of Social Sciencesen_ZA
dc.journal.volumeVol 5en_ZA
dc.language.isoenen_ZA
dc.rightsCopyright © MCSER-Mediterranean Center of Social and Educational Researchen_ZA
dc.subjectCustomer Relationship Managementen_ZA
dc.subjectCRMen_ZA
dc.subjectCloud Computingen_ZA
dc.subjectWeb applicationsen_ZA
dc.titleDetermining the Feasibility of adopting technological innovation to enhance service delivery in selected Johannesburg health institutionsen_ZA
dc.typeArticleen_ZA
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Determining the feasibility of adopting technological innovation to enhance service delivery in selected johannesburg health institutions DEPT OF MARKETING.pdf
Size:
187.03 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Research Outputs (Economics and Finance)