THE PERCEIVED RETURN ON INVESTMENT OF AN MBA
Date
2011-03-24
Authors
Carmichael, Teresa
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Abstract
The traditionally accepted approaches to training or educational course evaluation, as
well as more recently publicised Return on Investment (ROI) models all examine the
costs and benefits of such interventions from the corporate perspective. All also simply
refer to the intervention itself in a single word, neglecting to elaborate on the factors
within that intervention that enhance or reduce its effectiveness. Whilst the published
approach has provided useful input into this study, other aspects of relevance to
business schools and to students, such as learning methodologies and competence
development have not been discussed in the context of ROI in the literature. In this
study, the factors perceived to contribute to the ROI for Master of Business
Administration (MBA) graduates have been explored and identified. Insights obtained
here will be of value to all stakeholders within the MBA arena.
The two-phased study applied input from initial exploratory interviews with graduates
and faculty to a mainly quantitative phase two questionnaire. The identified financial
and non-financial costs and benefits, learning methodology effectiveness and the
development of key generic meta-competencies were rated and weighted by the quotabased
sample (n=54) who had completed their MBA degrees at Wits Business School.
The findings identified that, although the financial components of ROI are important,
the non-financial aspects also contribute to the perceived ROI. An overwhelming
majority perceived that the benefits of doing an MBA outweigh the costs in all
categories. There was a strong preference for interactive, classroom based and group
learning activities, these being perceived to contribute the most to building the career
capital of graduates. Key generic metacompetencies linked to SAQA’s critical crossfield
outcomes were developed during MBA study.
A transformation model has been proposed, linking the perceived ROI for MBA
graduates to business schools’ role in maximising their transferable business
competence.
Description
MM - P&DM
Keywords
Education, South Africa, Higher education, South Africa, Masters of Business Administration