E-Government Information Systems (IS) Project Failure in Developing Countries: Lessons from the Literature

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dc.article.end-page29en_ZA
dc.article.start-page1en_ZA
dc.citation.doihttps://doi.org/10.23962/10539/32210en_ZA
dc.contributor.authorNyansiro, Joseph B.
dc.contributor.authorMtebe, Joel S.
dc.contributor.authorKissaka, Mussa M.
dc.date.accessioned2021-12-05T11:26:51Z
dc.date.available2021-12-05T11:26:51Z
dc.date.issued2021-12-06
dc.description.abstractE-government information systems (IS) projects experience numerous challenges that can lead to total or partial failure. The project failure factors have been identified and studied by numerous researchers, but the root causes of such failures are not well-articulated. In this study, literature on e-government IS project failures in developing-world contexts is reviewed through the application of qualitative meta-synthesis, design–reality gap analysis, and root cause analysis. In the process, 18 causal factors and 181 root causes are identified as responsible for e-government IS project failures. The most prevalent of the 18 causal factors are found to be inadequate system requirements engineering (with 22 root causes), inadequate project management (19 root causes), and missing or incomplete features (16 root causes). These findings can be of use to future researchers, policymakers, and practitioners seeking to identify methods of avoiding e-government IS failures, particularly in developing-world contexts.en_ZA
dc.description.librarianCA2021en_ZA
dc.facultyHumanitiesen_ZA
dc.funderGoogle Africa PhD Fellowship Programen_ZA
dc.identifier.citationNyansiro, J. B., Mtebe, J. S., & Kissaka, M. M. (2021). E-government information systems (IS) project failure in developing countries: Lessons from the literature. The African Journal of Information and Communication (AJIC), 28, 1-29. https://doi.org/10.23962/10539/32210en_ZA
dc.identifier.issn2077-7213 (online version)
dc.identifier.issn2077-7205 (print version)
dc.identifier.urihttps://hdl.handle.net/10539/32210
dc.identifier.urihttps://doi.org/10.23962/10539/32210
dc.journal.issue28en_ZA
dc.journal.linkhttps://www.wits.ac.za/linkcentre/ajicen_ZA
dc.journal.titleThe African Journal of Information and Communication (AJIC)en_ZA
dc.language.isoenen_ZA
dc.orcid.idNyansiro: https://orcid.org/0000-0003-1523-7601en_ZA
dc.orcid.idMtebe: https://orcid.org/0000-0003-2760-7673en_ZA
dc.orcid.idKissaka: https://orcid.org/0000-0002-8607-7556en_ZA
dc.publisherLINK Centre, University of the Witwatersrand (Wits), Johannesburgen_ZA
dc.rightsThis article is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence: https://creativecommons.org/licenses/by/4.0en_ZA
dc.schoolSchool of Literature, Language and Media (SLLM)en_ZA
dc.subjecte-government, information systems (IS), project failure, literature review, qualitative meta-synthesis, design–reality gap analysis, ITPOSMO, root cause analysisen_ZA
dc.titleE-Government Information Systems (IS) Project Failure in Developing Countries: Lessons from the Literatureen_ZA
dc.typeArticleen_ZA
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AJIC Issue 28, 2021