AJIC Issue 28, 2021

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    AJIC Issue 28, 2021 - Full Issue
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06)
    Articles on social media, mobile banking apps, cyber threats, ICT intermediation, e-government IS projects, m-learning, and cybersecurity policymaking.
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    AJIC Issue 28, 2021 - Full Issue - print-on-demand version
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06)
    Articles on social media, mobile banking apps, cyber threats, ICT intermediation, e-government IS projects, m-learning, and cybersecurity policymaking.
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    Social Media Use, Disbelief and (Mis)information During a Pandemic: An Examination of Young Adult Nigerians’ Interactions with COVID-19 Public Health Messaging
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06) Akingbade, Olutobi
    This study contributes to transdisciplinary understanding of the COVID-19 pandemic through an examination of perceptions of public health messages as consumed primarily through social media by a purposively enlisted set of young adult Nigerians. The research used focus group discussions and in-depth interviews to elicit the views of 11 young adults, aged 21 to 24, resident in Ajegunle, a low-income community in Lagos, Nigeria’s commercial capital. The study identifies the centrality of social media platforms to the respondents’ processes of meaning-making, and draws on Hall’s (1980) encoding/decoding model in order to bring to the fore their oppositional interpretations of public health messages. The study also identifies respondents’ varying levels of disbelief about the realities of COVID-19, their mistrust of the government officials conveying and enforcing decisions to combat the pandemic, and the propensity for the social media messages they consume and propagate to serve as channels of misinformation.
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    User Perceptions of Mobile Banking Apps in Tanzania: Impact of Information Systems (IS) Factors and Customer Personality Traits
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06) Koloseni, Daniel Ntabagi
    This study probes the roles that information systems (IS) success factors and user personality traits play in Tanzanian users’ perceptions of their experiences with mobile banking apps. Based on a survey of 249 mobile banking customers, the study finds that users are being positively influenced by the apps’ system quality and system service, but not by the apps’ information quality. The study also finds that, with respect to user personality traits, openness, agreeableness, conscientiousness and extraversion are all traits that have a positive impact on customers’ use of, and satisfaction with, mobile banking apps. The findings suggest that developers of mobile banking apps for the Tanzanian market need to both improve the quality of the information in the apps and continue to target a range of personality traits.
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    The Cyber Threat Landscape in South Africa: A 10-Year Review
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06) Pieterse, Heloise
    The world is witnessing a rise in cyber-related incidents. As information technology improves and the reliance on technology increases, the frequency and severity of cyber incidents escalate. The impact is felt globally, and South Africa is not immune to the effects. The country’s fast-paced technological evolution continues to increase the attack surface within the cyber domain. The increased attack surface is confirmed by recent cyberattacks affecting well-known and established South African organisations. This article reviews findings from an evaluation of South Africa’s cyber threat landscape that analysed 74 cyber incidents identified as occurring between 2010 and 2020. The 74 incidents are categorised according to incident type, affected sector, perpetrator type, and motivation. It is found that the most common incident type is data exposure, the most-affected sector is the public sector, the most prevalent perpetrators are hackers, and the most common motivation is criminal. The article makes recommendations about how South Africa can reduce the risk factors in its cyber threat landscape.