AJIC Issue 28, 2021

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    AJIC Issue 28, 2021 - Full Issue
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06)
    Articles on social media, mobile banking apps, cyber threats, ICT intermediation, e-government IS projects, m-learning, and cybersecurity policymaking.
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    AJIC Issue 28, 2021 - Full Issue - print-on-demand version
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06)
    Articles on social media, mobile banking apps, cyber threats, ICT intermediation, e-government IS projects, m-learning, and cybersecurity policymaking.
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    User Perceptions of Mobile Banking Apps in Tanzania: Impact of Information Systems (IS) Factors and Customer Personality Traits
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06) Koloseni, Daniel Ntabagi
    This study probes the roles that information systems (IS) success factors and user personality traits play in Tanzanian users’ perceptions of their experiences with mobile banking apps. Based on a survey of 249 mobile banking customers, the study finds that users are being positively influenced by the apps’ system quality and system service, but not by the apps’ information quality. The study also finds that, with respect to user personality traits, openness, agreeableness, conscientiousness and extraversion are all traits that have a positive impact on customers’ use of, and satisfaction with, mobile banking apps. The findings suggest that developers of mobile banking apps for the Tanzanian market need to both improve the quality of the information in the apps and continue to target a range of personality traits.
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    E-Government Information Systems (IS) Project Failure in Developing Countries: Lessons from the Literature
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06) Nyansiro, Joseph B.; Mtebe, Joel S.; Kissaka, Mussa M.
    E-government information systems (IS) projects experience numerous challenges that can lead to total or partial failure. The project failure factors have been identified and studied by numerous researchers, but the root causes of such failures are not well-articulated. In this study, literature on e-government IS project failures in developing-world contexts is reviewed through the application of qualitative meta-synthesis, design–reality gap analysis, and root cause analysis. In the process, 18 causal factors and 181 root causes are identified as responsible for e-government IS project failures. The most prevalent of the 18 causal factors are found to be inadequate system requirements engineering (with 22 root causes), inadequate project management (19 root causes), and missing or incomplete features (16 root causes). These findings can be of use to future researchers, policymakers, and practitioners seeking to identify methods of avoiding e-government IS failures, particularly in developing-world contexts.
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    Cybersecurity Policymaking in the BRICS Countries: From Addressing National Priorities to Seeking International Cooperation
    (LINK Centre, University of the Witwatersrand (Wits), Johannesburg, 2021-12-06) Belli, Luca
    In the concluding statement of the 2021 BRICS Summit, the bloc’s five members—Brazil, Russia, India, China, and South Africa—pledged to pursue enhanced cooperation on cybersecurity issues, including by “establishing legal frameworks of cooperation among BRICS” and a BRICS intergovernmental agreement on cybersecurity. This piece briefly outlines the mounting relevance of cybersecurity for the BRICS countries, recent national policymaking in this area in the bloc, and the dynamics at play as the BRICS countries seek to further intensify and structure their cooperation on cybersecurity matters.