Digital addressing in South Africa: As a form of citizenship, inclusivity, and catalyst for faster service delivery in informal settlements

Abstract

This study examines the significance of granting digital addresses addressing unrecognised areas, such as informal settlements in South Africa. The focus of the research is to explore how having an address in an informal settlement affects residents' quality of life. By using a case study approach, this research will compare the Thembelihle and Skoonplaas informal settlements. The study argues that the absence of an address in informal settlements undermines the residents' right to dignity, citizenship, and overall access to the right to the city. It will analyze the effects of the addressing system in informal settlements and identify the system's deficiencies. The research draws upon international literature, observations, and interviews conducted for the study. It also references South Africa's progressive legislation and post-1994 programs aimed at upgrading informal settlements, which emphasize the need for incremental improvements. The empirical data for this research will be based on interviews with municipal officials, policymakers, intermediary organizations, community leaders, and a review of relevant literature.