An assessment of the effectiveness of the governance arrangements of the Thusong Service Centres.
Date
2010
Authors
Wenhold, Marece.
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
The problem which this thesis addresses concerns the effectiveness of the
governance arrangements of the Thusong service centres, which are intended to
provide integrated services to communities. This research on Thusong conducted
an empirical analysis using a field survey approach to determine what factors
impact on Thusong’s effectiveness. This research is conducted by means of
qualitative and quantitative research methods.
The constituent parts of the thesis jointly contribute to an assessment of the
effectiveness of the governance arrangements of Thusong as an integrated
services centre. In other words, how effective are Thusong’s governance
arrangements to promote these centres as integrated services centres? The first
chapter contextualizes the problem statement of this research. The second
chapter frames integrated services centres in terms of theory. The third chapter
provides a literature review of the governance arrangements of Thusong, based
on the theoretical framework on integrated services centres. The fourth chapter
explains the research methodology of this research. The fifth chapter presents
the findings of the research on Thusong, whilst the last two chapters constitute
an analysis of the findings and a summary of the answers to the research
questions.
Primarily, the research findings recognize that the measures of effectiveness
used for this research reflect that Thusong’s governance arrangements are not
effective to promote it as an integrated services centre. Secondly, the research
indicates that Thusong can do more to enhance the capacity of its service
providers to solve problems and serve clients. Lastly, there is not enough
evidence in order to conclude that the institutional arrangements of Thusong
contribute to the efficient and effective delivery of services as a collective.
Description
MM
Keywords
Local government -- South Africa. Public administration -- South Africa. Community centers -- South Africa.