THE IMPACT OF MANAGEMENT
Date
2011-06-24
Authors
VAAS, Monica
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Keeping employee turnover below target remains one of the
most challenging issues facing modern day organisations.
Whilst organisations look at various strategies to address the
turnover challenge, the role of the manager/supervisor on
employee turnover and retention remains one of the most
underestimated and under-valued factors considered in attempts
to address the challenge. It is often in the operating
departments that problems that results in turnover first
emerged, therefore manager/supervisors are best positioned for
early detection and to proactively address these problems.
The researcher is further of the opinion that management
practices contributes greatly to people’s decisions to stay with or
resign from the institution and that if these practices can be
addressed greater retention will result. Therefore, even though
there is no guaranteed way of making everyone happy,
numerous studies proved that in general, there are certain
factors that contribute to successful recruitment and retention of
employees. These include pay, benefits communication, trust
and ethics, support, role clarity, job satisfaction, quality of
leadership; empowerment; teamwork; trust and ethics;
professional growth and career development; rewards and
recognition; job performance; life balance; diversity ;
commitment; internal and external equity and good co-worker
relations.
All the above are factors that either forms of the
managers/supervisors direct responsibilities or they are in
positions to greatly influence these factors. The researcher
iv
totally agrees with authors that argue that the manager’s job
goes beyond passive reaction and adaptation and it is a
manager’s responsibility to make what is desirable first possible,
than actual.
Except for the obvious financial costs resulting from turnover
there are also hidden costs for the organisation which are known
as the consequences of turnover and will include amongst other,
productivity losses for the organisation, negative impact on the
quality of customer service, the negative impact on the morale
of the remaining employees and the disruption of the social and
communication network within the organisation.
Through this study the researcher wants to examine and gain
more knowledge on the impact of management practices on
staff retention in the Gauteng Provincial Legislature and to come
up with suggestions as to how managers can change or better
their conduct to contribute to staff retention in the institution
Description
MM - P&DM
Keywords
Staff retention, Gauteng Provincial Legislature