FACTORS INFLUENCING THE PERFORMANCE OF
Date
2011-03-31
Authors
Cosic, Vlado
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Developments in society, economy and technology have brought about the fast
expansion of alternative work arrangements such as telework. In telework
people work away from the employer’s central office and use personal
computers and/or telecommunications.
The main purpose of this study was to determine the factors perceived to
influence performance of home based teleworkers in a service company. The
company hosting the research provides medical aid insurance and employs
home based assessors for the electronic processing of insurance claims.
From this research it was found that a number of factors are perceived by
teleworkers to influence their performance. The qualitative part of the
questionnaire, distributed to the research participants, revealed some factors
that were not anticipated from the literature review. This study pointed to
elements of psychological contract breach, as this term is used in the literature,
and the need for additional skills for teleworkers employed by the company.
Description
MBA - WBS
Keywords
Tele-workers, Home industry