Obstacles to broad Electronic Bill Presentment and Payment (EBPP) adoption in South Africa
Date
2011-04-01
Authors
Dawson, Hilton
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
The current processes practised by numerous billers, in the creation and distribution of bills and the subsequent payment or query of these bills by customers, is costly and inefficient.
With the continued strides being made in technology applications and electronic delivery mechanisms, the manual process around the distribution of bills to customers and subsequent payment or query dispute from customers, would lend itself to the adoption of technology. The introduction of Electronic Bill Presentment and Payment (EBPP) has been mooted to provide the biller and customer with huge cost savings, efficiencies, interaction and constant communication.
South Africa, with its adoption of technology and sophisticated banking industry would appear to be ready for the adoption of an Electronic Bill and Presentment and Payment (EBPP) solution. The researcher was interested in identifying the obstacles to broad Electronic Bill Presentment and Payment (EBPP) in South Africa.
After a review of the literature available, a number of obstacles where identified. The researcher purposely selected a number of interviewees who had the required experience in EBPP, to answer the research question. The obstacles identified by the interviewees were compared to those gleaned through the literature review, and the comments of the interviewees were analysed.
It was determined that the majority of the obstacles identified in the literature review were recognised by the interviewees, plus a number of additional obstacles that could possibly be specific to the South African economy
Description
MBA - WBS
Keywords
Electronic bill presentment and payment, Electronic billing, Accounting