STRATEGIES FOR THE EFFECTIVE USE OF FIELD FORCE
Date
2011-05-19
Authors
Modise, Thabo Godfrey
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Abstract
This study explores the impact of field force monitoring tools on employee
behaviour, with a focus on the use of Advantex by technicians in the North Rand area
of Telkom SA.
The purpose of the study was to investigate the impact that the use of Advantex has
on employee relationships, with particular reference to communication, teamwork
and motivation to work. The study will also looked at the impact that the tool has on
performance, and their stress level. An evaluation of the attitude of the employees
towards the tool was also conducted.
The findings include that Advantex to the extent that it is used for the purpose of
monitoring employees yields the same results as other surveillance and monitoring
tools. There is an increase in the level of performance, but there is also an increase in
the level of stress of the employees. The levels of teamwork are reduced as
employees focus on achieving the targets that are set. Key focus areas that can assist
in making the use of monitoring tools beneficial for all are identified.
Description
MM - P&DM
Keywords
Field Force Monitoring Tools, Employee monitoring, Performance monitoring