IMPROVING SERVICE DELIVERY BY INSPECTORS OF THE DEPARTMENT
Date
2011-05-13
Authors
Madzivhe, Nnditsheni Thomas
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Abstract
With the advent of new democracy in South Africa during 1994, the Department of
Labour was faced with challenges of ensuring compliance with labour laws aimed at
improving working conditions, create health and safe working environment and to ensure
worker access to both unemployment and compensation benefits. The purpose of the
survey research was to understand the service delivery model of inspection and
enforcement services, with key focus on inspectors, in order to facilitate service delivery
improvements.
One of the key findings of the research was thou the conception of the one stop service
(integrated inspection) model was good, there are key implementation challenges that
requires attention. Another finding was of those inspectors who had tertiary qualifications,
the qualifications were mostly non-technical. Professionalisation of inspectors work is one
way of improving service delivery’.(
Description
MM - P&DM
Keywords
Service delivery, Department of Labour